Spacious room with a full kitchen - pretty much like an apartment you can live in. Rooms were stylish, clean, and quiet from the noisy streets outside. Right next to the O2 Empire venue, so if you'r attending an event there, this is a great place to stay.

Some of the facilities in the rooms could have been maintained a bit better. The foldable Desk had some bolts detached from the wall and could have collapsed. Was reluctant to put my laptop PC on it to do work. Also some of the items were hard to use. The Lenovo brand Alarm Clock was way too confusing and couldn't get it to work. Also there are no power outlets for hair dryers near any mirrors, making it quite challenging to find a place to use it. Nothing to do with the hotel, but the neighborhood is a bit sketchy in some of the surrounding streets.

I usually do not like trying new hotels with kids but this was a good bet. The staff and bellboys were always nice, welcoming and very efficient. Azeez, Daniel, Samuel and their colleagues always made us feel like we were welcomed home each time we return from our outings. The kids loved it and would like to stay there again. Everything was clean and worked well in our studio kitchen and bathroom. There was complimentary water and tea, daily cleaning and replenishing. I will stay there again. There are excellent eateries and shops all around the area and we felt safe even though we never stayed out late.

I didn't like that after staying for a week I had to pay #10 to check out at 1pm.

The hotel was beautifully presented and is in a great location, opposite a small park. It's very close to the 02 Shepherd's Bush and a few minutes walk from Westfield Shopping Centre and Shepherd's Bush Underground Station. I didn't eat at the hotel but the menu looked good and was reasonably priced. Staff were lovely and couldn't have been more helpful. I would definitely stay there again.

The only thing I didn't like was having an inside view of the hotel from my bedroom window. Next time I would ask for an outside view so there's natural light.

The location was right next door to the concert I attended, which was reason of choice and close for shopping and lots of food venues. Some of the staff were very friendly, including the individual who checked us in and so were some of the concierge team. The shower gel, soap etc smelled beautiful and the kitchen facilities were great. The hotel itself is beautiful and the bed and bedding was comfortable.

The shower had a damp musty smell and could have done with an airing out. I didn't mention this to the staff as it wasn't a huge deal but it was very noticeable when I opened the shower door. It was disappointing to have such limited TV choices and no screencast option, which is available in many hotels now, even those costing a lot less. I would have normally have stayed in a cheaper hotel but had paid extra in this occasion as a special treat, so had expected this as standard.

The location is great, near Westfield and 02 Shepherd’s Bush Empire. The studio apartment was amazing, very comfortable. There were a few issues but everything was resolved very quickly. I loved the balcony.

There could have been an instruction booklet to work the facilities, I think that would make it easier for guests. The teas and waters were not replenished, maybe this is not a service with the apartments but guests should be informed if this is the case, when we rang there was no problem getting the items we needed. I was however quite surprised that on one occasion we had to ask for toilet roll.

Great accommodation in the Shepherds Bush with all the facilities needed for long and short stays. Apartment was clean, very well lit up everywhere, the bathroom was beautiful and had a great shower with all the toiletries, the bed was big and comfortable, and the kitchen had all the utensils. Although we were told "major" cleaning will be done only once during our 8 night stay, the cleaning was performed daily. They as well refilled coffee capsules and tea, and brought new water packs daily. You get a nice set of bathrobes and slippers. The experience of the hotel was definitely more on a high end compared to "budget" hotels nearby that costs similar and more. You can even use their laundry room (free), but we didn't try. I like the location as well, because it has great connections to central London - bus stop right in front of the hotel (94 bus), 2 metro stations close, and Westfield shopping center right here as well. Maybe on the verge with the less safe area, but it didn't bother us. Overall, it was a great and pleasant stay.

One time cleaners left the room door open (they put an inside lock on, so the door couldnt be closed). And we got back only late in the evening, but everything was alright.

The appartement was beautiful and very clean and had everything you need. Very quiet, you can't open the windows, but very well climatized. Had a couple of small problems which were solved immediately. I was told that the appartements get cleaned only once a week, but it was actually cleaned every day, which was nice. The only thing I missed was a small bedlight, if you wanted to watch TV or read a book in bed, you had to have the full room light on!

It would be nice to have some shelves in the bathroom to store your things. There were 2 elevators going up to the appartements, but only 1 working. Reception is always very busy, which means you have to wait, but also they really take time for you when its your turn :)

The room was absolutely amazing. Check in was great. Laundry room was clean!

The room wasn't cleaned for 2 days. When I called down for towels they said give them 10 min. 2 hours later I called again and said I would just come get them from the reception desk because I know they are busy.. no big deal. The lady laughed and said "we don't have towels at the reception desk" ... I know this but was willing just to come get them. She said she would send them up ... 2 hours later I finally got them and was able to go on with my shower at dreadfully 8:30pm. Also make sure you wear ur slippers in the shower because you will fall the tile floor DOES NOT HAVE GRIP on them. They are very slick. Other than those 2 things it was amazing!

Proximity of the property to Westfield mall, the shops and the underground.

Cleaning of the room wasn’t done every day in the apartments.

The apartment (a studio) was more spacious than expected. The hotel was within walking distance from transport stations for various connections. The ambience was good and better than expected. The lobby was nice and everything was very clean.

The studio could have been better thought-out in terms of layout. There was a kitchenette, but there was no table to eat from or a second chair to use for sitting. Moreover, there were amenities listed on the booking.com presentation page that were either missing or offered for a charge (even though listed as part of the room amenities). For example, we were asked to pay 5 pounds for a pair of slippers, and there was no dishwasher even though both were advertised as part of the room/price.