the location of the hotel is exceptional, right in the heart of the city and within walking distance to a number of great restaurants. the breakfast was amazing with freshly cut fruit, eggs, toast etc.... and the staff especially Jorge went above and beyond to accommodate our every request

IOn one of the evenings there was a private party on the roof top, which just so happened to be above our room and we were kept awake by the deafening noise and stomping of the attendees, the problem was professionally resolved!!!

Excellent staff who even remembered our names. They also assisted with baggage transfer between hotels and with dinner reservations. All requests were met with a smile and accommodated. Room was extremely spacious and the view of the plaza was excellent - never got tired of looking out of the window each morning, noon, and evening. The windows kept the sounds of the plaza at bay and we heard very little if anything at all. We always opened the windows to hear the church bells toll. Note that during the evening, the plaza was totally empty! Robes were fluffy and bed comforter was heavenly. Breakfast was gratis and paid lunch was fantastic! Great restaurant from which to watch people.

Only one problem was the tap/tub water was light brown. Although we were aware that tap water was not potable (and ample bottled water was supplied) we really could not see the true clarity at the sink or shower, until we filled the jacuzzi to take a tub bath. The volume of water clearly showed the impurities. Be sure to look before you leap.

A top location that I would strongly recommend for any visit to Quito. As the name will tell, the Plaza Grande Hotel is right on the Plaza Grande, that is a stunning masterpiece at the very heart of the UNESCO Heritage site Quito Central area. I chose this hotel primarily for its location, as I wanted to be right at the main historical and artistic hotspot of town, instead of choosing an anonymous, international-chain structure in the newer part of Quito -- and I did it right. I found an excellent hotel, hosted in an historical and perfectly restored building, with incredible rooms (actually suites), all equipped with jacuzzi and (most of them) with a jaw-dropping view on the square (Plaza Grande). Regardless of what you may read, that particular area of the center, between Plaza Grande, San Francisco, Santo Domingo squares and La Ronda, is extremely safe also in the evening, including late evening: I had a long stroll between 9 and 11 PM, all alone, and it was all very quiet, felt (and was) very safe, on streets and squares surrounded by stunning historical buildings, in perfect conservation status, with smart lighting solutions that gave a fantastically well-lit effect. Ask for a suite with view of the square: if they have it available, they will be happy to give you one (I did, and was given one). Staff incredibly and genuinely helpful, proactive and always at disposal.

All was good

We had a wonderful stay at Hotel Plaza Grande. The location at Plaza Grande is just faboulus to explore the historical center. The rooms are decorated beautifully and elegantly. The staff was very friendly and did everything to make our stay most pleasureable. The restaurant serves delicious food, we especially enjoyed the "Helados de Paila" - you should definitely order it when you are here.

Very good and safe location. Excelente view from corner room. Good breakfast. Very comfortable beds with quality pillows and duves. Nice, helpful and friendly staff. Free bottle of good quality vine and chocolate in the room . Coffee machine in the room. Big bath tub.

Food in the restaurant was not so great…

staff was wonderful. took excellent care of us. going above and beyond. location is perfect right in the plaza. so easy to get around. can walk everywhere

nothing. would highly recommend

Amazing hotel. Situated in the center of the city! Staff are so acomodating and friendly! Facilities are comfortable. Bed, pillows were so fantastic. Breakfast has no wide choice but it the same in all Equador.

the jacuzzi fits 2 people which is great, and the decor of the bedroom and the hotel in general is beautiful

breakfast was not great quality and there were no menu. Besides, the staff could not speak English… the bed mattress is rather hard, I guess it depends on personal tastes.

Everything! Starting with the old world elegance and charm to the superb location in the Old Town and the fantastic staff and customer service as well as the delicious restaurants and very comfortable and nicely appointed guest rooms.

literally nothing.

Large very comfortable rooms with extra large bed. Very good fruits and basket of pastries at breakfast. The little touches - welcome chocolates, free cocktail, coffee maker, herbal teas etc - make all the difference.

Nothing