Absolutely beautiful hotel. Welcoming and friendly staff. Perfect location in the centre of historic Quito - great for exploring and seeing all the sites. Wished we could have stayed for longer. The room exceeded my expectations. I could only see a ‘twin’ room available but on arrival was given a king bed room instead. We had the garden room which was absolutely beautiful overlooking the stunning courtyard.

The only issue was that the bath water leaked onto the bathroom floor from under the side panel. Due to only staying there for one night it wasn’t a big deal. The separate shower was perfect.

I had a wonderful stay. The room was very clean, well equipped, decorated with taste. The service was discreet and perfect. Hotel ideally located. Will be back for sure! the breakfast was very nice and the service was perfect. The barmen were great. The concierge very helpful. The security men and doormen were very welcoming and very professional.

the tasting menu was a bit disappointing. Not at the level of my expectation.

Beautiful hotel in a very central location to the Old Town. Delicious restaurant food, nice bar and overall very attentive staff and good service. Lobby filled with beautiful fresh Ecuadorian roses. Filtered water fountain in lobby is helpful.

Traffic to get in and out of this location can be crazy. we didn’t go to the TelepheriQo because we couldn’t face getting back into a cab after sitting in traffic for so long to arrive. We ordered a quite expensive box breakfast to take away and they put an open bottle of water into one of the bags (by accident we assume)

The property is marvellous. The staff is very professional, absolutely 5 star level. They have a great terrace and very nice restaurant.

Breakfast’s choice could be improved to match the level of the hotel: I’d give it a 3.5/5 while the hotel is definitely a 5/5. Also, it was pretty hot in the room.

Casa Gangotina is unbelievable! Food is amazing, decorations are very tasteful. This is the best place I’ve stayed at and we travel frequently. We have been comparing it to Andez resort in Hawaii (hard to pick between them). Breakfast is delicious. I ordered the trangillo (forgive my spelling) every day I was there…. Soooo good! The drinks at the bar are all great and I found their empanadas beyond perfect. Only downside is that it is expensive, but there is nothing better than this place.

Ummmmm….. the a/c didn’t work? The weather was ideal so we really didn’t need it, but still couldn’t turn it on.

In general the hotel staff was very kind, extra helpful, the concierge Daniela, service genial! the spa service, a lady Anita, she has the hands of god for massages. Also they assist with the covid test, aa lab technician comes to the hotel and email you the results. Excellent service in this era of covid!

The breakfast. Missing, salmon , vegetables ( tomato, cucumber)

Premium facilites, excellent service Great food and service on restaurant

driving directions out of date on Waze - Google Maps it mas very difficult to arrive to the front door

We enjoyed the class on chocolate run by the concierge and the massage at the spa. The breakfast was pretty good as well.

The room was rather bare. Also, it was difficult to understand what services were available as averting was online. And some of the online information was not correct.

We loved the hotel, very nice room, big bathroom, comfy bed. The breakfast was amazing. And the hotel looks beautiful inside and outside. The stuff is very nice and helpful

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Daniella at concierge was fantastic and Paula my massage therapist is a real gem!

Beer selection at the bar could have been better and certainly colder.