Really friendly an helpfully Employee. Rooms were clean and in a good condition. Breakfast also really good with a nice view.

I think the Hotel is in a good Area (near to all Sightseeings) but I was attacked in front of the Hotel from 2 People with knifes at 8PM.

Everything about this hotel is great! The location is wonderful. It’s a short 2 block walk to the independent square and a 10 minute walk to Basilica del Voto Nacional. The hotel is on a walking street with some great restaurants. The bed was extremely comfortable, the showers were hot, the breakfast was great and the views of the city were incredible. We were also surprised there was a smart tv in the room, which isn’t necessary but was nice to relax with at the end of the day. We did venture out at night for dinner and drinks while we were here and felt completely safe (though we were back inside by 8-8:30 which is why the tv was nice) The staff is wonderful. Great suggestions for restaurants and activities and good conversations.

I liked my room very much because it had a nice view onto the towers of the convent nearby. The people at the reception were very friendly and helpful especially Soledad and Meredith. Breakfast was nice. Getting from Mariscal Sucre airport to the Old Town is a pain but I'm glad I chose to stay in the Old Town and Junin Street being semi pedestrian was a plus. All the main landmarks in the Old Town are within easy walking distance.

Because the chef lives far away breakfast only starts at 7:45 which is too late if you have an excursion. I told Meredith it would be great to have a microwave and a kettle in the common room. Traffic is murder everywhere in Quito so the room was noisy late into the night.

This hotel is in an excellent location just a few minutes walk from the main square of the historic centre of Quito. The street is quiet, the rooms charming and comfortable, the breakfast excellent and the staff very friendly and helpful (a special mention for Evalina - sorry if spelling wrong). Tours and transfers can be organised through the hotel.. We cannot comment on all of them but the airport transfer and city driving tour (El Panecillo+Teleferico+Mitad del Mundo) were good and offered at a price that seemed on par with competitors. The Mindo transfer however was a bit on the high side we thought - a travel agent on the main square quoted a price 30% lower. So if you have time shop around but if not, be assured that the transfer services offered by the hotel are of high quality - both driver and car. All in all, Friends is an excellent accommodation option for the price in Quito's historic centre.

There wasn't anything we didn't like. However, the property does involve climbing a lot of stairs. If you have mobility issues this hotel might not be for you.

Beautiful guesthouse only a short walk from the main square. We stayed for 3 nights and had a double room with a balcony. The bed was comfortable and the ensuite bathroom had a good sized shower. Everything was spotless. There were plenty of blankets too so didn't find it too cold. Breakfast was tasty and came with a great view on the rooftop. Pick up from the airport was easy to arrange and we had good communication with the hotel staff generally.

I think free drinking water should be offered as part of the stay and for the price of the room. The hotel was in a quiet area and we slept well but other guests moving around on the wooden floors or coming back late did cause a fair bit of noise - but this is unavoidable and common in other places we stayed in Ecuador.

The staff was absolutely helpful. They answered all my questions and helped with all the things I need, from getting around the city, laundry, and other things. Also, the staff was very knowledgable on how to get around and will give you advice for traveling and sightseeing. The rooms and facilities were clean. The staff cleans everyday. The hotel is in the center of old town, which is very convenient to go around. There are supermarkets, local markets, and restaurants that are walking distance from the hotel. The breakfast was great, delicious, and healthy WITH AMAZING VIEWS. This is a quite establishment, which is great if you are trying to stay away from a party scene.

Everything was great. Just a heads up, you will be hearing car noises outside, which is common for any old town buildings. Also, this is something that the hotel cannot control. Just keep this in mind if you are a light sleeper.

Friends hotel has a perfect location. You can see some historical icons like panecillo, feel the peacefull atmosphere, and indee make new friends. Personnel are super friendly, helful, looking out always for customers. A apwcial thank you to Lisandro, Henry, Mariano, Juanito, Yale, Jose and Juan for tremendous hospitality. Breakfast, room cleaness, reception, everything was sharp. At walking distance restaurants but recommended for hawain atmosphere Hula Hula, Bar restaurant, owner super attentive and workers too. Our meals were freshley prepared and super deliciuos. In general, our wxperience in Quito waa amazing. Please use private drivers from hotel, very special, patient, and feel very secure, prices are OK, for a peace of mind, since we compared and their were not huge difference. Space is short to express my overall joy.

No worries, no elevator since it is an historical building, so was quite understandable.

We wanted comfortable accommodation close to the historic district of Quito and that is what we got. Located in a very old building, rooms are slightly "quirky" but nonetheless clean and comfortable. The rooftop terrace where an excellent breakfast is served each morning is a real bonus and the view from there looking across to the Virgen del Panecillo is stunning. A special shout out to the entire staff too - super friendly and very, very helpful not only during our stay but in the leadup. Their communication after we made the booking and then their assistance once we arrived was simply outstanding.

It has a GREAT location, especially for tourists. The rooms are irregularly shaped and sized, have some inconveniences such as very few or hard-to-access electrical outlets, but this is understandable given it is an 18th century building. Indeed, the quirkiness adds to the charming atmosphere pervading the hotel. The rooftop breakfast was always excellent ( though the coffee could improve). The WiFi internet was very strong throughout my 4-day stay. The staff are extremely friendly and genuinely helpful.

Electrical outlets in the rooms— too few and poorly placed.

Amazing hotel in the heart of Quito. Yale is the star of the hotel - she welcomed us warmly and recommended us places to see, where to eat etc. We took the city tour with Santiago. He knows the city well, showed us around and answered all our curious questions about life in Quito. He eventually waited for us to get on uber and made sure it was safe. The rooms are clean and comfortable - you’ll find everything you need. I am gluten free and they immediately took actions to substitute the bread at breakfast. Shout out to the chefs. We would definitely stay again!