Good, clean rooms. Excellent breakfast spread and friendly staff

The day of our arrival, we were called by the hotel and informed that the booking.com rate wasn’t accurate and we needed to pay an additional USD 30 for each room per day or else the booking would be canceled. This wasn’t ideal since we had no choice but to accept

I usually don’t find the time to write reviews but wow this hotel deserved another honest review. I have stayed at a few different hotels since me and my family have been here in Egypt the past two years almost and this was the best hotel experience overall by far! from the great accommodating customer service, the cleanliness, the comfort of the room, the very vintage hotel decor, and the food was exceptional. As a mother with small children the fact that this hotel had a large outdoor well equipped play area aside from the pool with very clean out door portal potties for children was just awesome. I would definitely recommend this hotel for families it truly felt like home away from home. And again it was VERY clean well maintained and the food was great quality with many options for the buffet & room service menu. Will definitely visit again Insha Allah . Thank you Tolip from your American visitor’s we will never forget our stay here

The FREE wifi didn’t work well for me most of the time.

Tolip El Narges is truly a comfortable, homely, presentable and clean Hotel. Even tho we were there for a short time but we truly enjoyed our stay. One of the best views is from the balcony. There are malls, cafes, restaurants in walking distance from the Hotel and others are 5-10 minuets with car which the front desk will help to sort. The staff were wonderful and the facilities in the Hotel which was shown in by photos on Booking.com were even better in reality. The breakfast was excellent and many verities to choose from. I would like to take the time to thank Ms Noor Ashraf, Reservation Manager for responding to inquiries with a Professional and clear manner and extending our check out time due to our late flight and Ms Maha for assisting us from the same department when Ms Noor was off, Ms Sandy, Guest Relation for her assistance and pleasant personalty, Mr Ahmad Jamal at the Front Desk who received us as we arrived with a big smile and positive and friendly attitude. Mr Mahmood from the concierge for taking us to our rooms and showing us where everything is and the contact numbers, Mr Tareq from housekeeping for being helpful and respectful. Overall our experiences was wonderful from all sides and I would definitely book with them again and I would recommend to fellow booking.comers to choose this hotel.

The only small issue was the with Mr Kareem and Mr Abdullah at the front desk who were not willing to understand the communication and the agreement which took place between myself and Ms Noor and Ms Maha. Thankfully it was cleared, I would recommend for those two gentlemen or any other staff member to listen to client fully before responding and get clarity before replying.

The Hotel is nice, is has an big pool and a great team at the reception. Just over the street is a Restaurant, a coffee shop and a convenience store. The Rooms are very clean and are perfectly done every day! The Breakfest is good and local styl.

The Wifi is not good, you get disconnected like every 15 Minutes. The rooms are very noisy, probably due to the connecting door to the other guest room.

The stay was truly amazing. They have one of the best breakfasts I have had in a long time. The staff is courteous and always ready to help. They also have an ATM in the Hotel which doesn't charge a surcharge.

You might struggle a bit with English, but the Staff goes out of their to help you in that too.

Very nice room and walking distance from a mall

The price was changed on me after I booked, they said the price was for Citizens and residents . I think they should not advertised prices for locals on booking.com as I had to pay 30 USD extra

The staff are very nice except the lady’s (woman staff in restaurant & management), Specially the lady of hotel relations, should not be frowning face and look at people in a way that makes you feel uncomfortable or as you did something wrong !!

Very nice hotel in New Cairo, the staff were very polite & room was good. The hotel was very quiet, but the breakfast spread was still fully available. Nice pool

All OK for me as i was there for business, so perfect for that

The pool view. The room decoration. The breakfast.

Actually I liked everything, and Ms. Sandy was so great when she heard about a certain complaint and she promised with an upgrade for my next visit. Everything is just fine. On the other hand Its kind of like a military at the entrance, the security stops u everytime at the outside door asking where r u going and r u a guest and who is with u. And at the inside door they check all ur stuff and not allow any kind of food or drinks!!! Am i forced to eat only what the hotel serve!! Come on its not an airport to do all these checkings.

It was perfect , the staff was friendly with my family and it was in a perfect location also it was very clean

I liked everything except that I found the window broken and this was there first time but quickly they fixed it