I recently had the pleasure of staying at the Haile Grand Addis Hotel, and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by the excellent service provided by the staff. Not only were they professional and attentive, but they also seemed genuinely happy to be working there, which created a warm and welcoming atmosphere throughout my stay. One aspect that particularly stood out to me was the cleanliness of the hotel. The rooms were immaculate, and the common areas were always well-maintained. It's evident that the hotel takes great pride in ensuring a high standard of cleanliness for its guests. Furthermore, I was impressed by the availability and willingness of the staff to assist with any requests or inquiries. Whether it was the shuttle driver who ensured smooth transportation, the room service staff who provided prompt and delicious meals, the receptionist who was always helpful and accommodating, or the cleaners who kept the rooms spotless, everyone went above and beyond to ensure a comfortable and enjoyable stay. The Haile Grand Addis Hotel truly provides international tourism standards that rival many other places I've stayed in Addis Ababa. It's evident that they prioritize the satisfaction of their guests, and it shows in every aspect of their service. Overall, my experience at Haile Grand Addis Hotel was exceptional, and I would not hesitate to return or recommend it to others. If you're looking for a hotel that combines excellent service, cleanliness, and genuine hospitality, this is the place to stay.

The pool is not a quiet place where you could relax and read a book though. There are many outsiders who come to enjoy it , leaving little space for the hotel guests but at the same time, that is not a bad idea if you want to meet with locals, they are all welcoming

We love the breakfast; there is a variety of delicious food selections that suit your taste. Also, make sure to visit Alem Elfegn/ዓለም እልፍኝ for an enjoyable experience with Ethiopian traditional food, coffee, tej/ጠጅ, and the addition of Ethiopian traditional music and dances/እስክስታ. The location is perfect, and all the staff members were kind, providing wonderful service during our stay.

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The hotel is brand new and very inviting. The staff is very welcoming and helpful. You feel very safe and secure in and around the hotel. Airport shuttle service great, very friendly and helpful drivers.

If you order room service food sometimes not warm. General literature about hotel's amenities, room service menu, etc missing in the suite. Bar inside the suite should have a fridge and more glasses for drinks as well as towels to dry dishes.

The breakfast, customer service, cleanliness and most of the facilities are very good.

The elevator got locked on us and we stayed in there for about 30 minutes. It took a long time for a technician to open it manually. It is also very small elevator compared to others and has shortage of air inside. In addition, I think the room price is too high. I hope it will be improved in the future.

The hotel was the perfect chose! On coming back in the evening I had a feeling of coming home - that's how welcoming the atmosphere is! I liked that the hotel has everything one needs: restaurants, amazing RockView Cafe, swimming pool and so on. Special appreciation for beautiful fresh flowers everywhere.

The bed is comfortable .The worker are very friendly and helpful. Food is so good and yummy.They have free breakfast buffet in the morning.My kids enjoyed the food, sprees juice and pizza.Swimming pool is amazing.They have the best sauna.They have really good macchiato. Love it love it!

I wish they have bath tub .They have tiny standing shower room.

Location an view were great. The staff was exceptional. The spa with barber, excercise, massage, etc. were great as was the pool.

The food was good but not exceptional. The soups were good.

Everything is perfect 🥰

Room light is not enough if it is more light, which will be wonderful. Otherwise, everything is perfect and nice

The staff professionalism, kindness and readiness to help was notable. Particularly a staff by the name Yemi at the front office. She served with a smile, got me all the help I needed; everyday! She went way up and above to make sure my stay was amazing.

Great swimming pool and fitness centre and steam room and sauna, with incredible opening hours, particularly suited to a business traveler. Super-friendly and obliging staff. Highly recommended