Staff going out of their way to help - booking taxis and giving advice. The executive suite is very comfortable and ideal for a small family. Laundry is very fast and efficient. Good traditional food. Room service is value for money.

Room service can be slow and sometimes forgetting orders. Some parts of the hotel are due a refresh (Stayed in two executive suites at either end of trip - the first room needed painting, second suite much better). I think the swimming pool is used by non hotel children - which is great for them. But it would be good if there were specific hours for children hotel guests.

Good choices at breakfast - omelette station, pastries, porridge, fruits & a lot of cake! Hot savoury African options Spas are single-sex and very well run, even late in the evening. Swimming pool is nice but very warm

Quadrant shape building means the upper floors are not suitable for vertigo sufferers or excitable children

We liked everything and would definitely come back again during our second stay in Ethiopia. This is one of the best hotels. Good value for the price. Friendly stuff. Really good breakfast options.

If you didnt book breakfast with your stay it costs 30$ for 2 people, with booking only 10$. An offer would be great here :)

The property is clean and the staff was friendly. I like the sauna and Spa center.

That most of the rooms have no shataff in the wasrooms. Also there was some noise coming from nearby rooms or corridors not sure as like they were doing some maintenance. Hence they have to change me to another floor.

I had a good time in Addis. The hotel was good and had a good location. Many cafes and restaurants around to explore. It had a nice swimming pool and good breakfast. Food 24hrs available was a plus.

The hotel is in a busy street and I stayed during the end of Ramadan, so we had so many people blocking and closing the streets. Nothing related to the hotel, just be in mind that it's a busy area.

The hotel is situated near the airport (shuttle provided on request) and is very consistent with the level of service provided. I've stayed at the hotel on several occasions and have always been reasonably pleased.

Power interruptions on occasion causing the elevators to become inoperable

The style of how the room is furnished

The bed length is short for me and my room was near the central cooling system so it’s a bit noisy

Breakfast was adequate and staff attentive and very helpful.

location, difficult to access

Breakfast was good . I would suggest to include more options for Lunch and Dinner in restaurant Manu.

Apart from Breakfast ..Need to improve restaurant Manu and Food. Need good restaurants staff who can provide proper inputs for Food and Dishes.

The room was excellent for the price.

I am a vegan, and I had very little food to eat, although I notified the hotel beforehand about my diet. Not vegan-friendly!