The hotel and its staff are both extremely amazing and we are very pleased. The suites are massive with great views and an amazing sauna. The area around is quieter than other areas and you feel somewhat private.

Small things could have been added that would have made it even more than exceptional. Even though we know there are covid restrictions and we are forced to order or takeaway food. At least put a microwave in the room so we can heat up the food or anything else. Also the restaurant for dinner did not provide many options, forcing us to just order from the very few restaurants available.

Excellent room condition. Although we stayed in Autumn, it was still beautiful. I wish I can come back in winter. The staff at reception was extremely kind and showed the way to our room. Our room was SO clean - which we care a lot when we travel. The large window in the upstairs makes the view even more fascinating. The breakfast buffet was also wonderful.

There was a scam from the hotel - BUT it turned out the account was hacked. It's NOT hotel's fault, but just remind anyone who may be expose card number like me to the suspicious link... (I was silly - but sorted out quickly) We found a blueberry cheese cake gone bad - not ate it though. Checking the food condition regularly may be good idea.

The aurora suites are amazing! they are spacious and have great large windows that kept us connected to the beautiful surroundings. The staff were very helpful and welcoming. They sure did their best to make our stay as delightful as it was.

breakfast buffet was nice but would be nicer to have a menu as well and maybe a restaurant for dinner since there is already a nice dinning place. Since most visitors come to try arctic activities it would be a good opportunity for the hotel to organize scheduled activities, the staff were really helpful at recommending things to do, but it makes it easier if the hotel offered some of the main activities (aurora hunting, campfire near the hotel, nature walk/hiking map..etc)

Fantastic room, large, clean, comfortable, excellent sauna room to enjoy!

Not that I'm aware of

Everything exceeded our expectations! We were 4 people in one Aurora suite, it is more than spacious, two bathrooms, sauna, spotless clean,and we were so lucky to catch the Aurora in our single night stay! the suite has windows facing north and south so we could see Aurora staying at the window with a nice cup of hot tea!

Excellent breakfast room and breakfast. Office should be open for longer in my opinion, had trouble looking for locker as did not realize it was part of post and smaller than I had thought it would be - but that is my fault. Rooms are cheaper for longer stays. Person at desk in the morning was very friendly and helpful. Grounds probably look very nice in snow.

I overlooked another hotel maybe 50m away but big windows had plenty of sky, really impressed with the compact layout (not small just fitted very well) and yet spacious design. Some might not like half logs as seats but I liked it. Some might find the walk from the bus a little confusing but once you have walked it once it is fine. Santa Claus village very empty and not many restaurants in area (there is one, three elves or something and a diner, but really a no extras truckstop like diner). NB despite photo on webpage I'd be surprised if you get much/any northern lights here as there is some light (pollution) from nearby hotels and it is not very elevated.

excellent location, magnificent windows (winter time), very good and rich breakfast, very friendly and helpful staff, excellent sauna in the room. very close to Santa Village and yet quiet and facing the forest. We strongly recommend to rent a car and be free to travel as you wish

We would recommend that the management will reduce the out door light at night, so the nature and especially the northern lights will be seen better.

The aurora suite was such a beautiful (big) room: very clean, very spacious, very new. Eyes for detail. Really would love to come back. The wonderful welcome note in the room with my name on it - was really special. Keep up the amazing work.

Nothing: it was all good. The only thing is that the busses are not very reliable. So I prefer booking a taxi at the reception if you want to go on a hike/ to the city/ aurora hunt.

The hotel is in a perfect location just few hundred meters from Santa House, it's amazing area, magic! staff were so helpful and supportive, room perfect as well. if i'll come back definetively will try to stay in the same place. perfect with family.

breakfast need to move from room hotel side to check in side, so you have to were quite well because need walk outside a little bit let's say 50meters. sleeping room are on 2 floors and stairs are wood made, so it's easy to make noice walking up and down.

Staff were very helpful Breakfast Surrounding area was very great for walking around Room was spacious I liked the sauna in the bathroom I liked that the room have curtains gives more privacy

Even it’s was a season for this area but they closes very early around 5:00 pm the sovenier shops, restaurants and cafes Far away from city center No grocery store nearby and difficult to reach only by car