I am still wondering why the Imperial Palace is only a 4 stars hotel !! I still can't get the answer when you see the building (full of history), the quality of the equipment, people, food, size of the rooms, a casino, a spa ... I really don't understand. Everything was great, we had the opportunity to test the 3 restaurants and each of them was fantastic. Of course, the restaurant La Voile is the best in class in terms of food and execution. It was a fantastic experience. The room was big, we had one with a terrace with a view on the garden and lake so it was wow effect. During our stay they had a Jazz festival which was nice.

Difficult to say, I have been to palaces that have less to offer than this one !

We asked for an upgrade as the room we had booked only had a side lake view - for an additional 30 euros per night it was worth the extra investment to have the benefit of a wonderful full lake view.

The main restaurant was very expensive and with a limited menu. We were aware of this before we booked but had decided we would have one evening meal at the Brasserie and then dine in Annecy. It is quite a hike into the centre - a good 30 minutes at a very brisk walk, plus the return trek. For guests of a 'certain age' this may be an issue, and a taxi into town may be preferable. The WC is separate from the bathroom, but is very small.

Firstly,that I could traipse down through reception in my nightgown ,process through the building ,onto the lawns and hence into the large body of fresh water and swim with my Labrador! Its why I chose this Hotel. Secondly,the food. The main eaterie is too fussy for me- I call it 'Picasso on a plate' and I veered towards the Brasserie and their food ( no doubt prepared by the same Chefs but from a differing 'Pallette' for a different palate !!!!). All the staff were up to the mark and nothing was beyond them. This review covers every single one I met so I shall not name names as that would be totally unfair. The comfort of the room and in particular the bed was ...well worth the admission fee!! Value for money was one of the Boxes to tick in the preceding survey and I always find it a strange one to answer . Depends how much money one has surely? I don't have nearly as much as I would like( enough to stay full time at this place would be sufficient) but had enough on this occasion to say it was not parted with in a begrudging manner ...and I suppose that means value for money. Would go again if only for the Lake,the staff and the fresh air !!!

Having to bloody leave!

Customer oriented service. Excellent. they did their best to accommodate all our requests. Bravo to reception and bravo to both restaurants! Location is amazing, directly on the lake and 15 minutes enjoyable walk to center.

Pool staff not accepting that customers can wear t-shirt instead of bathrobe and limited hours for kids to go to pool (9-10 and 16:30-17:30) so just 2 hours, which they might also charge 15 euros per person. But, at the end, after a short argument, they allowed us to enter. I’m still not used to be ‘allowed’ and answered to for things which in other hotels are part of the regular package. Another small comment, is related to the breakfast area. After we finish a plate, it’s left on the table. Why? Also, when eggs are ordered, if you forget them for few minutes (we have 4 kids to take care of), they’ll remind you that you’re expected to carry everything by yourself. But, besides these two small points, service is really good and they mostly try to assist.

The hotel and room was absolutely beautiful and the staff were so helpful and polite. The hotel location was perfect and definitely had the best views of the lake. Annecy was a really lovely flat 15 minute walk from the hotel on pedestrian pathways along the side of the lake. If you can afford to, definitely book this hotel, you won't regret it.

Drinks prices were a little steep....we would have bought more drinks in the hotel had they been more priced to the town.

Absolutely stunning hotel,beautiful location. The staff were so helpful They organised a taxi for us to get to the train station on a hot day with no problem. Would highly recommend staying here and will return here again!. Please give my thank you to tge staff at the desk and the concierge (I cannot remember their names but they were 3 men). They are fantastic staff and I hope they are appreciated 😀

The location is a little bit out of the town however the views are amazing and the walk is beautiful

The Imperial Palace Hotel is an absolutely beautiful hotel in a fantastic lakefront location. The hotel was purpose built as an hotel and it is nice to see it still functioning as such. Any upgrades or alterations to the lovely old building have been done in keeping with the architecture and style of the period. The guest book made for interesting reading. We chose a slightly more expensive lake view room and it was worth it the views are incredible. All services Concierge, Check In, Restaurant staff, housekeeping etc were to a very high standard. We were travelling in a 26 year old classic car and were allowed to park right outside thank you. There is ample secure onsite parking. The grounds join onto the lakefront public park with ancient trees a beautiful lakefront bar and recreation area etc. You can swim in the lake or hire a boat etc.

Nothing it is perfect

comfy, clean and the feeling of luxury. location.

ashtrays and ‘smokers corner’ was at entrance of hotel and we didn’t go in the casino because it stank of cigarettes. the extra charge just to use the pool and Facilites seemed rather petty (15€ per hour) - I would expect the price of the room to include use of pool & sauna.

Beautiful location by the lake, the hotel is beautiful, with great amenities, and the rooms with a view on the lake are absolutely incredible. The hotel garden is very nice too allowing a easy walk in the morning.

The only downside was that the access to the pool and spa was not included in the room (had to pay 15EUR) in general in this kind of hotel the spa access is included in the cost.

The location was perfect with instant access and views of the lake and the choice of restaurants.

Our suite location meant that it was quite noisy with music coming from the neighbouring venues and also loud music the hotel - possibly a wedding - which I would have not minded but music three nights in a row was too much and didn’t get much sleep