Friendly and helpful staff leading up to and on arrival. Staff met us in the garage to take our bags up to our room. lovely garden for a drink. Friendly bar staff. Fun pool table in the bar. Incredible food at the restaurant.

More cooked selection to order at Breakfast. Gluten Free bread at breakfast; although there were GF options (cakes and cereal). No alcohol in the minibar Group of 4 ordered a bottle of wine and there was not a second bottle available! WE didn't know that until we are to order another which was a shame - they could have informed us initially.

The outdoor area was very nice. The breakfasts were exceptionally good, and the bar- and breakfast room staffs were outstanding. We enjoyed the ambiance of the hotel and the common areas very much. We could easily walk into town in just a few short blocks and yet the hotel was stately and quiet. I think it would appeal to all generations of clients.

Suite was unremarkable but comfortable. I think if we were to do it over, we'd get a regular room. A bit challenging to make advance reservations for spa and dining. We tried to make dinner reservations there several weeks in advance, but they do a lot of private parties there, so no dinner reservations could be made.

The facilities were very nice and the rooms were great! Both the actual room and bathroom were very large and updated. The lobby and courtyard were also lovely. Very walkable to city center!

Some of the front desk staff was not very friendly. We had one experience where we engaged with one front desk staff member who said they would get the concierge. That took almost 10 minutes and then the concierge barely spoke English so was not helpful. They also confirmed they arranged a car to take us to the train station that never showed up so the hotel had to drive us quickly to make our train.

The location was perfect. Very close to everything, but as quiet at night as it could be. We should have used the concierge more. The restaurant on the property is the best dinner we had in Beaune. It was stunning and with lovely ambience. The menu was inventive French. Delicious and beautiful. The staff were very professional and elite, yet so helpful and friendly. Excellent.

I thought the wine tasting bar was a bit overpriced. I understand the hotel is newly renovated. The lobby needs more authenticity for my taste. I thought the decor was contrived… but that is my business to notice.

We particularly liked the incredibly attentive staff and the fantastic customer service. I also immensely appreciated the fact that my hybrid car was parked and plugged in the garage! Such a thoughtful touch!!! I didn't even ask for this. The hotel restaurant and breakfast (including all the lovely staff who served and took care of us) were amazing and top notch! The general areas of the hotel are beautiful, elegant and very well kept.

The suite. We found that this was not commensurate with the high rate that we paid for one night. I believe the quality of the room could have been better in order to match the rate or the rate lower in order to match the type of room. In itself the room had nothing lacking and was spotlessly clean and well organised however we did find it small, sombre and not very exciting in terms of decor. Otherwise everything else (including room service) was excellent!

Property location to walk to the town Beaune was beautiful ! The hotel spa although small was private for your time booked and made it relaxing and good value.

The regular room was very nice but the shower tiny and separate tiny toilet room is not comfortable. Breakfast room tables too close to each other and I think opening the patio doors for fresh air would be very beneficial too all during these times !

We booked this for a night just to rest a couple of hours. So we stayed from like 1 to 6 P.M. they put away our car, took our luggage and prepared everything for the baby (bottle warmer/ bath / changing pillow) the people helping us were very friendly and had high standards.

When its warm outside theres no place to "chill" so you can only sit in stiff upright chairs The menu was in french only so we had to guess what the menu was.

The hotel is located closed to the city center.

The cost-benefit is not favorable. The spa is constituted by only 1 small jacuzzi for two people that needs to be booked in advanced (and paid separately) in addition to sauna. Our room was quite modest for a 5-star hotel. There was not even a sofa.

Rooms are stunning. We had a junior suite. Bed salon on 2nd floor. Shower and bath were good. Snooker table, Grat draught beer and cool wine list.

The staff receiving us were not nice at all, very disappointing, As well the request for 2 twin and 1 double wasn't made as well after only one room was fixed only.

Fantastic hotel. Comfortable, clean, great staff, fantastic restaurant, close to the center...Spa we did not check but surely great also. We loved the stay there. Highly recommended. You pay a price but you get a top experience.

We could stay only 1 night due to our program.