— the staff were very friendly and helpful. They made our stay wonderful. — the bedroom was clean, huge, it has a nespresso machine, has a selection of tea, and some beverages in the bar which was included in our room fee — breakfast was nice. Has a lot of choices — there’s high-chair for out baby — the restaurant was good too, so when we didn’t wanna go to the city we have an option to just eat at the hotel. — we also have robes and slippers in our bedroom, which I haven’t experienced in any hotels in France except this one. — love the shower and bathtub — very close to the castle, maybe around 5 min walk (we have a baby stroller) We can even see it from our room. — FREE PARKING! This is actually one of the reasons why i decided to book this hotel. The parking fees of some hotels are so pricey or they dont have at all. I highly recommend this hotel if you have a baby.

The wooden shutters didn’t really lock but it stayed in place so we didn’t mind.

Pleasant hotel, very well located next to the Medieval area. The facilities are nice and it was nice to enjoy the pool and green area so overall recommended. We didn’t have breakfast at the hotel and ventured into the city for this as well as for the other meals. It is a fair walk from the train station and public transport is limited to get to and from there or into the new part of town. The staff were fine, the lady at the check out was very nice. Just for improvement, the towels and lounge chairs were limited at the pool but this is only a small thing. Also the staff didn’t really know about the bus to the airport and where the stop was which would generally be something you would expect they could help with.

Swimming pool/ sun beds Location of hotel. Location of room. Friendly, helpful staff. Good parking. Delicious Chef Special ( Beef Bourginon) also salads Nice shower. Great TV

Room small for two persons and not enough shelves /drawers.No shelf in bathroom. No fridge. Stains on carpet in corridor Breakfast a bit chaotic some mornings, many people a bit confused. Coffee machine too difficult to use. Hot water not hot enough Butter portions better. Yoghurt pots better. Venetian blind in room is difficult to use. Net curtain is better and gives privacy.

The room was just as expected, and quite spatious for a family of 4. I think the access to the rooms could be better, but surely they have more accessible rooms for people with disabilities - we had to go through small flights of stairs to get there. We used the pool, which was great because it was sweltering! A bonus point for the hotel is that it provides glass bottles for us to fill with our water, from a free fountain at the reception. Great for sustainability!

Breakfast was good, but not great, and set up in a bit of a chaotic setting. They had some gluten free options for my husband, who is intolerant, which was a plus.

Breakfast was very good with a very nice lady leading it. Lots of choice for breakfast. Diner although was good. Room was big enough, tidy and clean. It was very quiet and the beds are really good quality. I suffer from back problem and it was the best night ever I had, even the day after I had no back pain due to the quality of the mastress. The reception was helpful and polite. We will for sure stop here if we travel again in the area.

I was disappointed that the swimming pool was not open. It is not heated then it was too cold to be open and it needed renovation and a control from the administration to be open. This should be mentioned when we booked, I do not remember to have seen a notice about that it is closed.

very clean and amenities were great- pool area was beautiful and very French style , we had pool access from our room. location : 5 min walk to the citee carcasconne( the walled old city) and then a 25 min walk to new center but there is also a bus outside the hotel to bring you to the new center for only 1€pp and brings you to the center in a few minutes !! but the walk to new center is beautiful as going over the old bridge and site seeing. staff were great and very accommodating for example one of the family members I was with had to store medication in a fridge (none in room) and use it daily and this was made so simple by staff!

nothing really ! perhaps the breakfast is over priced at 16€pp I wouldn’t include it in my stay as it’s just breads cheese cured meats and pancakes - instead there was beautiful bakery that is worth checking out 500m from hotel and a baguette is 1.25€ and delicious

Hotel is 5 minutes walk to the old city. Hotel is a very relaxing place to stay and the quality of food in the restaurant was a very pleasant surprise. The dinner we had was a match for the best meals we had at any of the restaurants.

I would have given the hotel top marks but for 2 things: 1. the room we were in on the ground floor was quite small - nowhere to sit at a table. 2. It was difficult to find shade in the garden and around the pool - no umbrellas or shades of any kind apart from a blind over the restaurant patio door. This is a comment about Carcassonne rather then the hotel - it is very difficult to find good vegetarian food, and if you are vegan - forget it or really do your research beforehand.

The staff were super friendly and helpful. There was a great braekfast with fruit yogurt cold meats bread jams and honey scrambled eggs susage and bacon as well as coffee juice and pastries. 3mins and you at the Narbonne Gates to the Cite. The air con was very welcome.

The storage sace in the roomis quite restricted. The room wasn't ready at the stated time there was a short wait in the lounge. The storage shelves were wet after the clean. The cardboard cups are a bit naff. The bath robes need to be avalible for all room types even if to hire.

Been coming here for a number of years and always come back. Great to see it still maintains its high standards and has been recently refurbished. The housekeeping is fab and rooms are clean to perfection. We had a privilege room which had a great view of the pool and the addition of robes. Also got complimentary soft drinks in the fridge. Wine at the bar was local and a very reasonable price and good quality. Staff were also polite and helpful. There is also a fab pool and terrace. We didn’t eat at the hotel but seemed a lot of people did so will do next time

Everything was really good

Excellent location near the castle. Rooms were very clean and well kept.

One staff was very rude during breakfast. A number of guest found it difficult to work out the coffee machine and when asking one particular staff, the staff was very rude and seemed agitated that the guest found it difficult to work out the coffee machine. In my case she, abruptly told me off in French and demonstrated to me how to use the machine as I was a child. Very rude and she let the other staff members and hotel in general down. She was there to provide a service and not there to scold people struggling to use the coffee machine.