Me and my partner stayed here for two nights. I was proposing to her the first day. I had communicated with the hotel to assist me with making it a surprise and they went above and beyond to make this happen! The level of service is awesome. They are friendly and respectful staff. The English language is a barrier in most places in France, but here the staff can speak English. The room is excellent and very clean. The location is perfect, only walking distance to the church. We definitely recommend a stay here and we will certainly come back.

There's hardly anything to dislike. The only thing if I was pressed would be the entrance to the hotel is not as clear and closes off at night and you have to take the back entrance to get in. Some clarity here would be great.

Sainte-Rose was in a perfect location and very close to the grotto and restaurants and shops right on the fringe of the upmarket part of the town. A lovely view of the countryside, too, and the holy Cross up on the hill. We could see and hear the candlelit procession from the terrace. This was one of the only hotels that had an outdoor terrace. We felt settled the second we arrived. The staff are excellent, friendly and so helpful. The rooms were clean and decorated in a lovely style. Brilliant air conditioning. Very comfortable beds too. The 3 course evening buffet for 21 euros is fantastic. We chose to go room only and pay for the evening meal separately. It gave us the opportunity to eat at different restaurants. We loved this hotel and will be back

Good location if you are on pilgrimage to the Lourdes sanctuary - less than 2 mins walk. Access to many shops and cross-cultural restaurants . Very good dine-in buffet breakfast, lunch, and dinner. Be prepared to pay a city tax of about 4-5 euros. Rooms are clean, and the beds are very comfortable .

Challenge navigating the too many elevators inside tge hotel. More than 5 elevators compartment attached to each section of the building. One can be confused within first day of arriving with navigating which elevator belong to your room sections. Buy yiu will be fine after day 1 of arrival.

Room looks very elegant and so comfy. How I wish I could stay longer in Lourdes, I could have just staycation in the hotel room. 😊 with fridge and kettle, so you can just bring your own drinks and food and have staycation in there 😊

This is just one time incident I guess, coz I wasn't informed that they're closed in the morning of my arrival, so I have to leave my luggage in a different hotel (their sister hotel). I was thinking of early check-in that time so I can shower already but not possible anymore because it was closed. It opened around afternoon anyway.

The location of the hotel is amazing! Just few steps away from the Sanctuary. We loved it. Many times we would pray at the Sanctuary, go back to the hotel (for example to change the clothes) and head back out again. Everything super close. Comfortable. The staff was helpful and friendly. Breakfast was simple. Bathroom was a good size. Window overlooking the Sanctuary. Room was also a good size. Overall a good stay.

The smell in the main corridor was strange - like on a ship, moist. The entrance to the grotto.

Proximity to places of attractions Clean Quality affordable variety of food available Safe Reasonable prices Multilingual staff Metal safe in the room Knowledge of the area Elevator Professional ambience Air-conditioned Full bar with helpful and courteous staff Good interval on turnover of clean linen and towels

Public computer not hooked up to printer. Missing receptionist off hours

Excellent location with easy access to the sanctuary. It is like 2 min walking distance. Also surrounded by good cafés and restaurants. Rooms are clean and amenities are good.

My room was the one under the terrace so I always had to wake up with the noise of chairs. Staff at the front desk needs to be well trained to inform guests properly about the hotel's access and facilities.

Perfect location few min away from sanctuary. Rooms are quiet, spacious, comfortable and well equipped. Good buffet available for lunch and dinner. Better than my expectations.

The only thing negative is that they won't give you a room earlier than 14h even if there's one ready and free. They have mandatory paying early check in. Other than that everything was good.

The staff, quality of service and amenities were amazing.

Cannot think of anything as everything was perfect and we had a very pleasant and wonderful stay

The room was exceptionally clean. The staff was extremely helpful as well.

There wasn't one English speaking channel to keep in touch with the world news.