Thalazur Saint Jean de Luz - Hôtel & Spa

Location is right on the beach, nice beach towels are available (limited numbers but ok). Interior of the room is modern and fresh. Breakfast has big verity of choice with perfect view. SPA facilities are great.

Staff on the reception mostly does not speak English, it makes difficult to solve the issues:( But they really try to help… so somehow you can find a solution. There were no free of charge water in the room, only welcome 2 bottles in the first day, which is strange taking into account price per night. Towels were washed and changed regularly but with stains:(

Excellent location, very nice rooms and friendly staff

Children under 12 cannot use the swimming or spa facilities at all. This is very much an adult hotel. This is something that was not immediately obvious when we booked but was the first message we received from the hotel after we had made our non refundable booking and on check in. It needs to be much clearer on the Booking.com site to avoid disappointment

The hotel is very attractive, close to the seafront and a short stroll to the centre of the town. The room was very well decorated and there was plenty of space for us and our little dog. Staff were friendly

The spa was closed for renovation for all but the final day of our stay. It wasn't the main reason we booked so it didn't matter a great deal. I suspect it was flagged when I booked but it wasn't obvious. I did receive a message after booking about the closure. While we were there I asked at reception about booking a massage for our last day. They said I would have to telephone the spa area directly to discuss the type of massage. Unfortunately my French is not good enough for that so I didn't use the spa at all.

We stayed for 10 days in this hotel and it was perfect. Our room was comfortable and very well fitted out. We had a super balcony with a table and chairs and sun loungers. The bed was huge and relaxing. The Spa was fantastic, we went down most days and enjoyed the steam room and jacuzzi areas. Loved that it was sea water... And the fantastic view of the beach from all areas. The staff were friendly and helpful even though we didn't have French.

Nothing

The view from the Spa is amazing, so are the massages and facial treatments. Very friendly staff, comfortable rooms. Good and affordable meals at the bistro. Perfect location next to the beach and city center.

Reservation for the massage didn't work and the Spa was closed the day I arrived which would have been nice to know before but the staff was very engaged and helpful to find a solution. No parking in front of the hotel, still the parking area was described well by the staff and isn't too far away.

Location close to beach and town- both of which are great Good sized, well furnished room, tho the balcony was tiny! Spa was fabulous and it was great to be able to walk out onto the beach The rooftop terrace was also fab and we watched many a sunset sipping a cocktail !

Very expensive restaurant Car parking expensive ( though convenient and secure)

The spa is heavenly, I could stay there all day! I noticed that there was a door directly to the beach from the large indoor heated pool area. It was raining during my stay, but next time I will definitely go for a cold dip in the ocean!

I wish the spa/gym areas were open earlier and later, like 7am-11pm. Why not?

The location was excellent and our room well appointed.

The breakfast room was not very well organised and whilst breakfast was included, at the room price I would have expected to be served with coffee and not have to use a machine. The hot food on offer was also disappointing.

The Spa was very nice and clean. The staff was very friendly and obliging.

The only thing that I don't understand is that everyone needs to wear a bathing cap and Speedo swimshorts. This is not modern and some people with hairs all over the body are allowed to swim there anywhere.

Wonderful warm sea water pool and spa area that you can just step out onto the beach from. And easily access back to your room. Superb terasse restaurant with healthy excellent food. Perfect.