The Pashmina is absolutely excellent. It is one of the nicest hotels I have stayed in. We had a deluxe XXL room with 2 bedrooms and a central lounge, which worked wonderfully for our family. We also had our own harman, which was a hit after a day's skiing.

My only small issue was Les Explorateurs, the Michelin star restaurant at the hotel. It is highly overpriced for what you get and the experience was lacking compared to other Michelin star restaurants I have been at. At the request of the restaurant, I provided my culinary preferences, and when we sat at the table, I was told they never received it. In addition, we had a table close to the kitchen, and it sounded like they were having a party in there - not what you want in terms of a quiet evening of fine dining.

The service was really fantastic with a lot of very attentive, friendly and dedicated staff. The ski shop was outstanding. I loved the breakfast and appreciate the fresh orange juice at breakfast, (although you would expect it from a 5 star hotel). The room and the entire hotel is very cosy and has a very warm feel to it. The ambience at the bar is the best in Val thorens.

Room in the spa is a bit limited with only a handful of loungers. I missed a sweet small treat at turndown service. I thought the extra charge for some breakfast choices was a bit unnecessary in a hotel if this category.

The hotel is beautifully designed, The team is wonderful, efficient, pleasant and thoughtful Very convenient ski in & out and the equipment in the shop was of good quality. Pauline, with whom we corresponded prior to our arrival was very helpful and helped us secure restaurants, She had excellent tips. It was also great to be able to schedule massage at the spa in the last minute. Both masseures were very good!

Upon arrival my car was taken away to be parked. My luggage taken care of and room was upgraded which was a pleasant surprise. Location is superb. Spa area was fantastic. Breakfast was great very friendly attentive staff. On departure day I had an early flight out of Geneva… Asked for my car to be ready very early and there it was all prepared, heated seat on! A superb hotel which I will definitely come back to. Thank you for a fantastic stay.

Nothing

What can I say? There are no words to describe the excellent level of customer service, the staff were absolutely brilliant. When staying 5 star I often find staff a bit stiff and formal. Not here. Here, they were personable and down to earth, whilst still addressing me by name every time I saw them. The bar staff were so friendly and knowledgeable, the reception and concierge staff went over and above as did the ski hire staff and shuttle drivers. The shuttle bus was brilliant, as the hotel ski in, ski out was a bit steep for me. They dropped me off, right to the lift, and picked me up from the same place. You didn't need to book it, you just turned up at reception and off you went.

The steam room could have been turned on a little earlier.

amazing place to stay very unique style and thinking of all little details. there is a great spa, bar with a nice atmosphere at the evening. they have a ski shop which gives you a great service in case you need. The hotel staff are really nice and caring. That was the reason why we came back to the same hotel second time this season.

there has been a confusion with the hotel that we were supposed to get a room with a certain view to the mountain and eventually we got a different one.

All the meals were first class. The wine list was extensive. Spa facilities very clean and massages excellent. Loved the décor, cosiness, log fire in the bar, outdoor jacuzzi and hot tub where we could watch people trying to ski down the piste having been to La Folie Douce (hilarious). Hotel ski shop very convenient and good equipment, lockers and ski in ski out facilities a dream! Room excellent- clean, spacious, great balcony and view.

Would have loved some proper English Breakfast tea - but that was my only criticism!

The staff go above and beyond, even when there are some mistakes make or hiccups occur you can see the difference between real 5 stars and not in how the staff are proactive in solving them and to meet and exceed guest expectations. This is the type of place you want to come back to.

staff very friendly; nice amenities; great location; good breakfast

not much; it would be good if we had a look or experience of the igloo pod

Great location on the slope, with an excellent shuttle service if needed. The Hotel is quite new, well maintained and clean. Excellent facilities, good restaurant and the most friendly staff. It also includes a rental shop for ski’s. If I go back to Val Thorens I will definitely be going again to this amazing hotel.