Everything was extremely clean. The staff was very kind and helpful. The bed and pillows felt like sleeping on a cloud. The room could get nice and dark with both blinds and blackout curtains. We had a wonderful view of the Rhein river from our room. The hotel is ready to provide you with just about anything to your room; you really don’t see service like this in Germany. And it is the only hotel I’ve been to in Düsseldorf so far that has a possibility to order room service 24/7.

The location is just difficult if you don’t have a car.

Booked for the first night of Honeymoon for our daughter and her new husband. They were upgraded from an already lovely room and had a fabulous time. Fantastic views to the Rhein Tower, Media City and the river and breakfast was to die for apparently.. They really appreciated all the ‘bells and whistles’ that accompanied this surprise stay. So many thanks to the Hyatt Regency Dusseldorf.

To UK eyes, an awkward paying system. (I rang to pay the bill in advance but couldn’t!). However, it was straightforward enough to pay with the link sent. Would have been easier if I understood German.. I think this was the Barclaycard bit of the payment - German for ‘pay here’ and ‘United Kingdom’ anyone?!!

The staff is very friendly, competent and goes out of their way to help you and to make your stay an excellent experience. The roomservice was very friendly and quick, the quality of the ordered food very good. The hotelbar is very classy and the staff knows how to make good cocktails. Due to a family emergency I had to leave the hotel before I could actually spend the night so I have no experiences to share about breakfast or quality of the beds.

When using the shower I saw the actual bodymarks of previous guests show on the glass windows facing the end of the bathtub in a very "compromising position". When I asked for a cleaning down at the reception it was absolutely no problem and they solved cleaning it quickly, but it did give me a bit of a weird vibe about the cleanliness of the room. I don't want to see what previous guests did in my room ;-)

Hotel location is gerat, Staff are amazing and friendly. Super cooperative and helpfull. Breafkast selection is very colorful and matches all people including Seniors and Kids. I enjoyed the smoked salomon quality is really nice.

Lunch and dinner still needs more development in terms of food taste is still missing. I had the chance to have my dinner, it was bad experiance, unfortunately the grilled fish were raw !! and grilled veggies didnt reach the right degreee of grill, therefore were raw and harsh. I told resturant manger about it but he didnt even appoligze or exclusde it from the bill. I highly recomend that Hotel mangment should provide resturant mangment and chefs addtional training in terms of Food taste development, chefs are very limited in playing with flavours although they have good quality of ingredients. This is really missing. Service team were very professional. Please accept my comments as tips of development.

the view was amazing and the bathroom as well

the staff isn’t competent for a 5 star hotel, during breakfast there were 10 people from the staff but no one seemed available for us. when we sat down to the table there was still food and the staff person wiped it out with their hand only. glasses were broken every 15 minutes and the staff was rude in general as in they would walk in front of us and cut our road even though we had plates in our hands. not 5 star standards at all

I liked the location, staff (except one of them who will be mentioned on my next answer), breakfast, hotel was so clean, spa facilities, reception staff

One time during the breakfast One of the staff in the restaurant asked me where I want to sit and he came with me to the middle of the way in order to select the table, then suddenly he gave me the fork, knife and the towel and he said to me "you can take it with you and to sit in the place you want" for me it was strange behavior and not acceptable to me.

Breakfast Was such a nice service and amazing that I could chose which kind of eggs I’d like and I wish that I could eat more because everything looked so nice and great! I could really see that there was put an effort into this breakfast! It was amazing!

Well I took the stairs one day, because I needed to have at least some kind of work out, but I couldn’t get in on my 9th floor So I had to go to 10th floor to get in and then take the elevator one floor down. That was a bit stupid, maybe if there was some kind of card reader by the stairs that would help. But it’s not that big a deal

The view was amazing. The staff were polite and courtious. The bed was comfortable and the air conditioning was the perfect temperature. The breakfast was satisfying.

The room layout was weird - you walked into the bathroom and then the bedroom - just very unusual.

Beautiful and relaxing area. I walked my dogs every morning along the river.

Air-conditioning wasn't strong enough, so I woke up a few times during the night from being too hot. I tried adjusting it, and it still wasn't cold enough.

Location. General ambiance. Furniture in the room and in public areas. View from the room and terraces. Friendly and helpful service and attention from the staff (reception/ check in, housekeeping). Cleanliness. Quality of food and drinks.

Level of service (staff) in the breakfast hall could be improved.