Location was fantastic. Very close to the Rhine and numerous bars and restaurants. We felt part of the historic town and although it was great fun and lively, there was no noise in the hotel whatsoever. The rooms were large with great kitchen and washing facilities and the shower was the best I've ever used in a hotel. The hotel building was spectacular and the feeling of grandeur was everywhere

The room was too warm. The air con worked but it was centrally set to not go below 20 degrees (I presume to save the hotel money), so I couldn't sleep on any of the nights. We left the windows open to get some cool air in but woke up to 3 pigeons sitting on the end of our bed! The bed mattress was too hard also. The staff were friendly but there was no personality to the atmosphere of the hotel

Ms Tamara Wimberger was an outstanding lady at reception with extra ordinary helping nature, big smile always, she deserve to be in a managerial position with such nature

nothing

The hardware is impressive, the location is excellent.

The software of the hotel, the service standard could be improved. With such an impressive hotel, the guest expectation for guest service would be high. I was disappointed to see the team do not serve with a smile, there was no warm and friendly atmosphere. There was no greeting of the guests. It seemed a lack of hospitality service excellence which is a pity as the hotel itself is great.

We really liked the size of the rooms and the independence that the size and room facilities allowed. With two bathrooms, kitchen, laundry, etc. it allowed us to use the room to rest, work, relax, and eat

The reception desk is hidden all the way at the back of the hotel. Upon arrival, there was no sign and no one to greet us at the entrance to let us know that the little desk upon entry wasn't the reception, my mother had to go out to explore while I stood at the front with our luggage to wait. In total I stood there waiting around 10-15 minutes. The room service menu is very limited.

Excellent place in about 50-100 m from the old town and river. Very comfortable bed, quiet room, always clean. Well equipped kitchenette. There were no problems with the internet.

Metal chair on the balcony - not very comfortable when it's cold outside. A mini table where you can put a cup of coffee would be very handy.

great service, great hotel, great location,..from a-z perfect !

sometimes the team was too involved with themselves in public locations, for example at the check in,.. showing eachother their socials on their phones,..not done while guests are waiting in line for assistance

Everything was just perfect - starting from the tasteful interior blend of modernity inside a historic building to the staffs professionalism and sense of hospitality. Mohammed was the highlight of our stay - such a wonderful soul!

That we couldn’t stay longer :)

Beautiful hotel. Lovely professional staff, always ready to help. Tamara the duty manager was great, she was just so helpful and considerate, she made my stay.

Stayed for several nights. I felt breakfast could be better in that it was the same everyday. There were limited vegetarian options. They ran out of basics like Philadelphia cheese!

spacious facility/ room located right in heart of Dusseldorf old city. close to night actions, day shopping activities. Late check out till 4PM on Sunday was the best, my wife got extra time to enjoy the facility while i was out for golf... ^^

great location in the Alstadt. Hotel building is very grand and the rooms are comfortable although a little functional over stylish.

Restaurant experience was strange, tried to get lunch but were pretty much ignored by the staff and decided to leave.