For our purpose (see the Queen Mary pull into port) it was the perfect location! The very large terrace & furniture offered a wonderful view of the Elbe and a lovely sunset & sunrise. The bathroom/shower also was designed to offer a similar view. Upon our arrival a team member living at the property came to set up the pull-out couch for our daughter. Despite the check-in webpage having issues, making it impossible to fill out the required form to check-in, the coordinating team members contacted me and we received the access code. Since we arrived on a weekday there was time to resolve it - I do not know if/how it would have been resolved had we arrived on the weekend, since the office hours are only Monday-Friday.

Flawless place taking into account that it's a staff-less facility. Pleasant and quiet location, all the tourist attractions are easily reachable by bus or S-Bahn. From the terrace you have a amazing view across the eastern parts of the Hafen. Breakfast is delivered in front of the room every morning before 8. I understood we had the 'little breakfast' - croissant, muesli, fresh orange juice, coffee machine (capsules) is in the room, just perfect to start your day.

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The room was big, very clean and had everything we needed . The sofa opened to a bed so we could sleep in two different beds as well. The location was 10 minutes walk from the train station and 10 min walk from where we had the conference.

The coffee was terrible. Maybe you should change the capsules 😉

Absolutely spectacular! I couldn't get enough of the view. The breakfast was great, the room very comfortable and quiet. Pretty easy to get to even by walking along the harbor. One of those places where reality is better than photos. Will surely be back!

I traveled only with a small back pack, not sure how it works if you have a luggage to leave since there is no reception- probably worth checking in advance if that's your case.

The view from the balcony, modern and clean hotel, comfortable beds and convenient location

We called to ask how our food could be delivered since no one is downstairs to open the door. We were asked to wait and someone would call us with an answer but no one called.

Everything

Nothing

View is nice, once you find the entrance to the hotel. Room and terrace is nice.

No staff, so all communication is in writing. Hard to find the entrance if you do not speak german. Better signs would be nice. Not enough value for the high price.

The breakfast dud not appear 2/3 days. Customer support is poor, they sent my code to get in to the wrong email.