Though I booked Novum Hotel initially, but I was given a room in their sister property, SELECT HOTEL, just 3-5 minutes walk. It appears much bigger and classy. Everything about Select Hotel is immaculate and spotlessly clean. Breakfast was topnotch and staff were friendly, responsive and respectful. EasyJet messed up my flight from the UK to Germany, via Amsterdam, and I had 48-hour delay. I reached out to Novum Hotel and they agreed to adjust my check-in date and charged me extra £25 which was okay.

I couldn't charge my devices in the room the first night as the sockets were different from the UK standard, and the rooms were not fitted with USB ports. It was the next day I was given an adaptor socket to remedy the issue.

The breakfast was very nice.

On booking.com the hotel said they had a laundry that could be used but were told there was none when we arrived. Being able to do our laundry was the main reason for selecting this facility. They need to take that off booking.com if it is not offered.

Breakfast had a great selection and variety of food. Beds were very comfortable, room was quiet. Very clean room.

Check-in was a little awkward. Went to the hotel and it was locked. Noticed a sign on the door re-directing us to a sister hotel about 450 meters away for a check-in. There we were provided with a entrance key and room key for Novum Freiraum StattHotel.

We liked the convenient location and the very convenient underground parking.

We were disappointed that the coffee/tea maker only had one single tea bag and one mini packet of sugar. And that was it. It had not been replenished after the previous guests.

I’m so impressed and never expected such hospitality with a Good breakfast. Wow 🤩! I will forget my experience there and will definitely lodge there anytime any day am in that area.

Everything is perfect

First room had bad smell, so staff changed it to another without hesitation. comfortable room, nice bath, breakfast was good.

Good sleep, good parking, good breakfast . . and the kettle in the room.

The waste bin in the bathroom was full from previous occupancies and I had to wipe clean a few stains from father table

The review should go to Select Hotel Elisenhof Mönchengladbach. Although we ordered stay in Novim Freiratum StattHotel we were asked to check-in to Select Hotel Elisenhof upon the arrival. The reason was the issue with water system. The stay in Select Hotel was superb and without any issues.

The underground parking is very convenient and perfect.

The street noise from our room's windows are the most annoying day and night. The breakfast has no fruits at all.

Very nice service, friendly atmosphere, help at every step. A hotel at a high level, focused on guests. Full professionalism.