Very friendly and helpful staff, rooms were great and very clean. Location is great, about 20-30 minute walk into town (or taxi for €8, bus for €1.1). Nice sea view from most balconies.

Hot tub/jacuzzi is not hot. It gets heated from the sun only. The fitness centre is right next to reception and has old equipment, nothing like you'd find in a commercial gym at home.

We really loved our stay at Alexis hotel! The staff is friendly, the room was cleaned everyday, our towels changed every two days! We were also provided with beach towels for free which is cool if you have a small luggage. The diner included is incredible! You get to choose from the Theodosis restaurant menu your starter and main course, and the dessert is really good and changes everyday. The sunset from the restaurant is beautiful! We were happily surprised with this hotel and will surely recommend it to anyone who wants to visit Chania 😊

The only thing we regretted was that the doors from the rooms don't lock easily and you have to slash it to be able to close it. This creates a loud noise every time someone is leaving or entering their room ... Other than that, everything else was perfect

Amazing hotel, why? 1- Nice, kind and helpful staff 2- Clean 3- Nice location 4- Good breakfast 5- Awesome restaurant The restaurant Theodosi is one of the best Restaurants in Chania, you have to book the table during the day for dinner; otherwise, it would be fully booked. The food was so delicious. I recommend everyone book a room with half board to enjoy dinner.

Public transportation in Chania was not good, usually, I had to get a taxi and it took time to reach us. So I recommend if you have a driver's license, Better to rent a car and enjoy it.

Everything! The location, the quality of food, the ambience and most importantly, the passion that flows from the hearts of all the staff members - from the very top (Josefina and Theo) to the rest of them (Sophie and Eleni in housekeeping, Maria in the kitchen and all the members of one big ‘Alexis family’).

We did not like the fact that we had to cut short our holiday and leave a day early to catch our ferry from the other side of this big island, due to my ignorance while booking the ferry to the next island. Theo was very generous and most kind and caring in facilitating our smooth onward journey without imposing penalties. A quality NOT seen nowadays in a very competitive business world that we live in. Thanks Theo🙏

Amazing views, attentive staff, close proximity to chania town, plenty room for parking, air conditioning worked a treat, tasty and varied breakfast/dinner, happy hour cocktails between 5pm and 7pm (50% off), I wasn't feeling particularly well 1 evening so staff were kind enough to provide room service for dinner, they also helped us out when we accidentally locked the car keys in the car as the rental company wanted to charge 100 euros for a locksmith but staff at hotel sourced us another locksmith at less than half the price

Small bathroom and shower area so water easily spills to the floor

Our vacation at Alexis Hotel was perfect. The rooms are clean, comfortable and very big bed. The view is amazing (mountain and sea), cleaning is done every day if you want. The location is quiet, close to several clean beaches and fine for families with children. It is close to the bus station if you want to go to the center of Chania. Theodosi restaurant exceeded our expectations. The food is very delicious, varied and comes with a beautiful view. Warm greetings to the hotel staff, our host Theo and the restaurant staff. We look forward to seeing you again :)

I would recommend changing the doors.

We spent one week and everything was amazing. The staff, both ladies in the morning as the guys working in the evening on the restaurant were very caring, careful and professional. It seems the personal is very happy and make you feel happy during your stay. They cleaned our room every day, do an early check in and so small details than make a difference when you are in a hotel. The breakfast included is pretty good, and the dinner with so many options. If we go back to crete we will no doubt to come back here. Thank you for the nice memory to our holidays in greece!!

The gym at the entrance is very akward. I think they should not advertirse those facilities as is no a proper gym.

Great location, near the beach and Chania town. Handy that parking is available as we rented a car to go further afield..Restaurant is lovely with helpful staff, receptionist lady was really helpful and polite. Rooms can be cleaned well daily. Pool and jacuzzi area is small but nice when you need to just cool down. Balcony view is fantastic with a sea view. We really enjoyed our stay here

Breakfast options are limited for those with dietary requirements, such as being vegan, dairy free...

The view from the restaurant is gorgeous. I had the half board included in my stay. The dinners were delicious and included starters, main and dessert. The breakfast board was average but filling and standard hotel choices available (pancakes, omelettes etc and cereals).

The directions to find the hotel were overwhelming purely because I arrived late at night and ended up lost within private properties. Would have been easier to navigate in daylight hours so not the fault of the property but something to prepare people for.

quiet location, excellent air con, helpful reception staff, cleanliness of all area in the hotel,

Wi-Fi was intermittent, although free. lack of lounge area to sit after dinner. advertised as mini gym… when it was a few exercise machine standing in reception. this is no a gym, rather a storage area for exercise equipment. advertised a shuttle bus - there was no shuttle bus.