-Very clean and lovely hotel, it looks brand new -Staff are so friendly and polite -Rooms are nice, clean and comfortable (beds and pillows), no noise could be heard at the back of the hotel which was perfect -Location is spot on, this is the best thing about the hotel. You are literally on the door step of Old Town, the Venetian Harbour, restaurants, shops and the bus station. The journey from the bus station to the airport was about 30mins and it stopped right outside the departures entrance.

Only minor issues which wouldn’t stop us from booking this hotel again: -Breakfast could be better to include vegan/gluten free options -Need hooks in bedroom and bathroom, there was nowhere to hang things -The shower, which was right next to the toilet, didn’t have a curtain or door which meant there was water everywhere, and everything got wet

- everything! - personnel was so so nice, extremely helpful in guiding us through excursions, booking them for us, helping us with busses. They went above and beyond to ensure that we had a great stay! - location was great, just next to the old city Center but far enough that we don't lose all our sleep. - 2 min walk from the central bus station - breakfast was really good, a lot of choices and homemade dishes

- nothing, would come back without hesitation!

Ideal location across the street from Old town. Comfy beds, friendly and helpful staff and delicious breakfast. A few spots avail in the garage. We visited in the off season and had no issue getting a spot.

On one or two occasions lost hot water in the shower.

The location is perfect, just at the starting point of old city. Very close to cental bus station, which helps a lot for travelling to/from airport. The room was clean and the breakfast was perfect.

Some noise from the outside. The isolation could be better.

Clean stylish and soundproof room. Comfy beds! The quay is 3 minutes walk from the hotel. The bus station is very close too, which is convenient if you traver by bus. Good breakfast. Thank you, everything was perfect!

Nothing

Lovely hotel in a great location, breakfast was tasty with lots of different options. Views from the balcony on the top floor were amazing. Staff were delightful :)

Very nice modern hotel; clean; great facilities. Very helpful staff who amended our booking at 1 day's notice as we decided to move to a different hotel in a more rural location. This decision was no reflection on the quality of the hotel though - if you are looking for a great hotel located centrally and extremely close to the beautiful old town of Chania, you can't really go wrong with this one.

We felt very aware of being in the middle of a central urban location - nothing wrong with this in itself though and it would be an advantage if that's what you're looking for. We just realised we wanted somewhere away from the city hustle & bustle instead.

Congratulations to the owners of this hotel for how everything is managed at this place l. The hotel is very clean. The staff that works at the reception and at breakfast were all very kind. The location is close to the beautiful area of Chania, also only 4 minutes walking from the bus station where you can get buses to the airport and all the different cities in Crete. I will return to this hotel and recommend it 100% for a great stay. Loved everything, thank you.

I like everything about this hotel

The service is wonderful, it’d be great to have such nice people in every country like in Greece. I can tell that the hotel is renewed, everything is clean and nice. breakfasts are really ok

nothing

Hotel was very conveniently located next to the old part of Chania. Hotel was modern and very clean. Staff were excellent and very helpful. Hotel had a lift and a garage on a first come first served basis - it held around six cars and we were able to park each night. Excellent quality fittings throughout. Nice views from 5th floor balcony. Bed was very comfortable.

Need for more hooks in both the bedroom and the bathroom for towels, coats etc. Pull Cord in shower should be RED as we pulled it thinking it was a fan extractor !! Shower screen was a bit small/short resulting in a soggy bathmat before you even get out of the shower. Safe had very unclear instructions and we had to get the Manager to come and assist. Air Con control unit was a bit tricky - I was ok with it but I can imagine others getting into a mess with it. Interestingly, reception show you a control unit when you arrive so I suspect there are problems with people damaging them. Bedside tables are modern but lacking a drawer which is a bit of a pain. None of these stopped us enjoying the hotel and the holiday in Chania - a great holiday !!