Great service, stay, and scenery. Facilities excelllent. Great beach and eats nearby.

This place has one major problem that it needs to address, that is constantly getting it negative reviews.. Due to the very hilly nature of the site the hotel is connected to multiple levels by many numerous steps. If you have any form of MOBILITY ISSUE the is place will be a nightmare for you as there is no one to help with luggage.

* A very large bed, even too large * Cleanliness - the room was cleaned every day * Breakfast - large and varied (vege options, lots of vegetables and fruit, a good selection of cheeses and cold cuts, as well as some local products). * location - close to Agios Nikolaos, Jerapetra and Sitia, as well as many beaches. * deep swimming pool where you can swim freely. * garden with many sun loungers, also in the shade, where you can relax in peace.

* the room was really small, I was only there for four nights and my luggage was relatively small, but a longer stay would have been a bit of a challenge.

Nice area with pool, playground and views Recepcionist and cleaning ladies kind and caring 🙂👍 it was always cleaned and maintaned

The breakfast quality is poor (didn't have other meals there), also the waiters could greet and smile 🙂. Above our room there was a terracce and each evening there was somebody 2-3 hours moving with furniture and it was quite noisy 😅. The bathroom needs and refit and parking place could be bigger (but i can understand that its not easy 🙂).

They have a very welcoming and wonderful staff, ready to accomodate you're every request. The view from the breakfast bufee is wonderfull. You also have a pool, but let's face it, you come to crete to go to the beaches.

Our noisy neighbors...

Nice hotel with cool activities and facilities. Close to nice spots like Agios Nikolaos or voulisma

The room could have been a little more modern especially the bathroom. The hotel is on a mountain so prepare your calves !

Despite all its faults, the resort still has a special charm. Mainly the placement, overlooking the sea, plenty of green space with trees and shadow, hard to find in the coastal zone. The buildings are small-scale with 2-3 floors, in a simple traditional architecture, create quiet and privacy. Strategic location to discover east side of Crete, middle to all destinations (mandatory a car). I'm not a fan to spend my day at the hotel's pool but I noticed that most of the client choosed all-inclusive and they were enjoying the pool and the drinks of the pool-bar with its beautiful see view. The food is well cooked, each dinner contains at least one traditional local dish. We stayed 5 nights with half-board open-buffet, and we always got up to the table very pleased. A minus for the sweets.But this is the problem for all 3-4 stars hotels in Crete; they order from the sweet-shop, not made in-house. Overall, a good value for money, if you are not a snob and you can overlook some weaknesses in order to enjoy this superb island Crete. If you are a sophisticated person who get excited to photocell equipments or big plasma tv, then this place is not your scene.

Definetively not a 4 stars hotel. Bathroom need to be refurbished. It is to the level of 1970s. In addition, it is very small. Same the standard rooms, comparing to the superior rooms that offer a litlle more space. In fact the entire resort dates back to '70-'80 to the standards of that time.The matress was ok, but the metal bed had sometimes click from the joints. A proposal to improve the customers satisfation ( applies to a lot of hotels and no particular for Elpida Village): after each checkout of the room, a staff member to verify the status of utilities: burn-out bulb, drain clogged, etc. Little thinks, but very important. Not to wait the client's complaint.

Great location, nice view from the pool, clean rooms, breakfast with various choices…We really enjoyed our stay here :)

The only thing I didn’t like is that at breakfast bread was never fresh.

Nature, design

bathroom

The staff were hugely kind and the pool and the park great for the family

The hotel is a little dated and the food wasn’t brilliant. But this was made up for by the staff and the really warm hotel atmosphere.

Typical greek accomodation. Good views. Peaceful

If you are flying into Chania, the hotel is very far. Car rental is required as taxis are very expensive.