The best part of the hotel is it’s location! Right next to the city center, easy to access different points of interest, while quiet enough for a good nights sleep. The rooms were also pretty good, but the AC worked better in some that others.

Two things stuck with us. First, there were issues with the elevator. Sometimes it wouldn’t go all the way to the necessary floor and we’d have to manually open the doors and step up out of it. We got stuck multiple times! Second - the breakfast. While the in-house version was quite good, one day we couldn’t make it, cause of an early day trip. We asked about it at reception, wondering if e could have breakfast any earlier, and they said they could prepare take away boxes. Sounded wonderful and of course we agreed. We shouldn’t have. Each box had a sandwich made of two dry peace’s of bread with an extremely thin layer of meat and cheese, a small muffin, an apple and some water. The sandwich was almost inedible. Rather would’ve just gone without.

Location (very near the centre and a few minutes away from the harbour area), extremely helpful staff, excellent buffet breakfast and clean and comfy rooms. The hotel’s restaurant food is good too. Reception staff can give you a list of day trips and will book them for you. Good internet connection. Tea and coffee making facilities in the room. 15-minute walk to KTEL coach station (for other destinations in Crete). 10-minute walk to the Archaelogical museum where you can also catch the bus to Knossos.

The area where the hotel is located is not very accessible for people who use wheelchairs and for those who have young children in pushchairs or prams. The pavements are very irregular and high with no ramps. However the hotel does have a ramp at the entrance. Rooms are a little dated.

excellent city location close to the sea and city centre . Not far from the airport and bus stations . nice eating places nearby staff were helpful and polite with perfect English. The room had a lovely view of the sea and mountains with a nice balcony and a fridge and safe . we loved the breakfast ! so much choice to suit everyone. The hotel was clean and comfortable. we enjoyed our stay and actually booked a further night at the end of our holiday .

would be helpful to have some information for tourists available e.g. how to get to local points of interest bus services etc but this is not really a criticism.

Staff were helpful and accommodating. Room and facilities were very clean. Breakfast was fantastic.

Facilities were a bit old. The air conditioning system was too noisy, as was the fridge (we had to disconnect it at night). The flush button was loose. The system to close the blinds/window was not great and the balcony was ridiculously small - good enough to hang swimwear and towels, but that's it. Also, we had twin beds put together as opposed to a double bed, which is quite annoying if you're visiting with your partner.

Staff is very friendly, the location is very good too. We had dinner and the food was also tasty. Breakfast was nice too, the breakfast space was sometimes crowded, but the staff did their best to serve everyone really fast. Noices from outside are well eliminated when the balcony door is closed. All the facilities are very clean, our room was on 3th floor and the cleaning staff was very nice and helpfull all the time.

The door of the bathroom is a very bad decision. You can't have your privacy and it is annoying. Also, the walls are thin and inside noises can be quite disturbing.

Wonderful, helpful staff, pleasant comfortable room on upper floor with city / sea view balcony, good location - the port and seafront were just a couple of minutes away and also the old town with excellent restaurants. Bar was good in the evening.

The food was always good, but the restaurant was quite noisy when full, and lacked character though there was a little courtyard outside which was nice in good weather (and the staff have plenty of character and warmth!).

Spotlessly clean rooms and bathrooms with bath/shower hairdryer and all toiletries. Huge comfortable beds with air con - tip, keep the outer shutters closed when you're out during the day the room gets very hot. There is also a fridge with bottles of water on arrival. Has a small street view balcony with table and chairs. Fantastic breakfast, including great cooked and cold choices along with cakes biscuits and pastries with all the usual hot drinks. Lunch and dinner available with a different 'meal deal' every few days - we had moussaka, Greek salad and a glass of wine for €15,. Excellent! Great location for sea front and town and there is a bag drop facility for early or late arrivals/departures from the hotel. All the staff are cheerful and friendly and very helpful. Would definitely recommend this nice hotel.

No tea or coffee making facilities.

The location was very good, near the city center (old city) with many restaurants. If you are returning during the night, remember that the supermarkets near the hotel are closing early ( 10pm, if not mistaken). The room is small, but just enough for 2 persons. The staff is very friendly and helpful and the breakfast amazing with many choises- the best breakfast in a hotel, during our trip in Crete this year.

The hairdryer was too slow. Room size was ok, but I would prefer a slighthly bigger size for the room and the furniture is a bit old. At the beginning there was a smell coming from the bathroom, but we didn'tfeel it afterwards. Just comparing with similar hotels in Europe (price/stars etc), I would expect also hair conditioner for facilities.

Arrived late at night and past the anticipated checkin ( had some then a message our flight was delayed). Waiting for us, no problem or issues just a warm welcome.

First time in Heraklion so unsure of the position and probably unfair to comment as can’t compare with other hotels. As it turns out, on the rim of the city near the sea. It was an easy 10 minute walk in to old city centre.

Clean and comfortable! The room had adequate space, working AC, and the bathroom was also very much adequate. The location is very central and we had no problem getting around. The room also had a balcony, which was quite nice. The staff was friendly and helped us when needed. The breakfast and breakfast room was a highlight: spacious, with tables outside to enjoy the good weather, lots of light, large selection of foods (several breads, 3 kinds of egg, greek yoghurt and Cretan honey (YUMM!)). Overall a good stay.

Not negative per se, but something that might be improved: our room was on the 1st floor, near the stairs, the elevator and a door to outside stairs which lead to the breakfast area, therefore the room was a bit noisy.