The staff were professional and helpful at all times. The restaurants were fabulous, I have an allergy to Pepper ,black pepper, ,white pepper, Chili pepper , all kinds of pepper. The chief in Sky Grill cooked twice for me he came over and we chatted about my allergy. He told me that he would personally cook my meal so no chance that it would come into contact with Pepper. NO PEPPER IN THE FOOD it was delicious and without a worry to eat it. I also had dinner in Zoka Pan Asian, again the chef cooked it totally with out Pepper of any kind, making my experience exceptional, it’s such a wonderful feeling to eat without worrying.

Construction going on

An excellent full-service hotel with great dining options: 3 different restaurants, a bar, and coffee shop. This is just as well because there is nothing of note nearby the hotel, especially for the western business traveler. Yes, there is a food court of sorts down the street but it was Indian fast food for locals. The location is handy to the naval base, and fairly close to Fort Kochi. Good security, good access for taxis, magnificent lobby, and a superb array of 4 fast elevators so that one never waited for anything. The main floor restaurant, Zoka, had a very nice varied menu well-executed.

The luggage scanner is in a back room. The guards took my bag from me every day without a word and took it to this back room. It took the experience of a day or two to figure out that I had to get a bell-hop to retrieve it, since the guards would sometimes just leave it back there. The hotel needs to solve this process by getting the numerous bell hops hopping. The spa had a person touting its services in the lobby. Not cool.

It has always been a pleasant experience with this property. This was my second time stay. Both check in and check out was a smooth sail. I thank Chris and Angandeep for this. I was allotted a room on the 10th floor with a backwater view. Room was spacious, neat and clean and with such a beautiful view, couldn't have asked for more.The Breakfast Buffet was impressive. Lot of food options. Thanks to all the Chefs, Servers and especial gratitude to Joms at the Mosaic Restaurant. Room Service was prompt and I thank Sijo for that. Last but not the least, house keeping department. Not even once I had to call them up for any kind of replenishment. Everything was well taken care of. I would request the management to introduce a system wherein by the guests can get to know the name of the person who is cleaning the room. Looking forward to my forthcoming visit in December.

Fortunately,this time everything was in order unlike last year when there was only one trainee at the conceirge counter who didn't help me with my luggage till the room. He was absolutely raw.

Happy with the service and standards of the hotel as usual. Definitely one of the best hotels in Kochi.

I feel it is unfair to hotel guests to have to put up with the outside events held at the hotel. Why should hotel guests be denied access to areas that’s are normally reserved for them because the hotel lets outside events use them? I refer specifically to the loud and unruly crowd at an event held while I was a room guest last week. Exactly one of the reasons I no longer stay at the Kochi Marriot.

The had the best bed, pillows and blanket we had so far in India. We also really enjoyed the breakfast which was really good, more vegan options would have been great. Libin from the restaurant was very attentive and helpful. Also the security staff at the entrance is very nice and welcoming, and the cook in charge of omletes and pancakes was also very friendly.

Just had minor communication problems with reception and they always seemed understaffed, each time we needed something from reception we had to wait for quite a while. Our room cards didnt work on 2 different ocasions and they did not even say „ oh sorry for the inconveniences“

Excellent breakfast. Varied spread. Good mix of South Indian and North Indian dishes with a comparatively smaller Western breakfast. Filter Coffee was the highlight for us coupled with excellent attention by the waitstaff.

The televisions in our room was not of the Smart TV variety, so we could not stream any content directly from our mobile phones onto the tv. The filtered water supplied was off taste and we preferred the bottle water.

THE BREAKFAST AND DINNER WAS REALY GREAT AND TASTY.THERE WAS A WIDE RANGE OF VARIETY FOODS TO CHOOSE FROM AND CATERED TO EVERYONES TASTE.THE POOL WAS LOVELY.MY SON AND THE REST OF US HAS A NICE TIME IN THE POOL.THE OVERALL STAY WAS VERY SATISFYING AND COMFORTABLE.LOOKING FORWARD TO COMMING THERE AGAIN

THERE WAS A LOT OF DELAY FOR SWITCHING ON THE STEAM AND SAUNA BATH.WE HAD TO REMIND THE STAFF 4-5 TIMES AND TOOK MORE THAN 30-40 MINS FOR THEM TO SWITCH IT ON. ALSO I HAD BOOKED MY ROOM INCLUDING BREAKFAST AND DINNER,BUT I ASKED A DOUBT REGARDING MY DINNER AND THAT PARTICULAR STAFF DID NOT EVEN BOTHER TO CLEAR MY DOUBT,WHICH SEEMED VERY INSULTING.

From check in to check out, the staff at the front desk, the restaurant, the waiters house keeping were all fantastic. Special thanks to concierge Nizamuddin. He was not only polite and helpful but went out of his way in trying to accommodate our requests.

Nothing much to complain except the room we were in while clean and had the curtains off the railings. These are the little things to be looked into by the housekeeping.

It was overall good experience and had a very good birthday celebration for my daughter ,the staff especially Puja Singh was very supportive and helpful in organizing a very good event for the birthday which made our stay memorable

A cake was ordered which was delivered late and after following up which shows lack of prompt service from the hotel catering Team or food providing Team

One of the very best hotels in Kochi indeed! The rooms were way ahead of its competition, be it the fantastic glass walled bathrooms or the wonderful backwaters view. One thing worth mentioning is the absolutely fabulous staff at this hotel. Portia, the Duty Manager and Reagan from F&B were exceptional and went that extra mile to make our stay pleasant. Pretty much every staff member we came across had been exceptional and so were the hotel facilities. The buffet spread was just fantastic! Both the pool were great. Highly recommended for a staycation!