Great attention to service in the restaurant and at reception

Small details in the bathroom related to the age of the building could be tidied up, crumbling walls and poor finish on repairs around bath access panel.

This is an extremely well run and managed hotel, with intelligent, talented, courteous and ultimately kind-hearted and caring staff who always respond to the guests' requests with well considered advice and solutions. The one staff I interacted with most was Deepak Naiwal who is very impressive in his knowledge and problem solving skills, not only providing advice on any issues arising but also monitor afterwards that the guest (me in this case) has had the issues perfectly resolved. The other colleagues of his (e.g. Rohit and another colleague of theirs working on the same shift) are also similarly talented and kind-hearted, thus they all together present the hotel as a perfect host in New Delhi. In addition, the restaurant manager and his staff were meticulous in their service and the food was delicious. The hotel has also got a perfect fleet of courtesy cars with drivers you'd enjoy to converse with. The doormen and bellboys are also attentitive. Unfortunately I'm not organised enough to get their names to report here but they do enhance the image as well as the service of the hotel and I'd regard The Clarridges THE perfect place to stay when coming to New Delhi.

The weather in June in New Delhi is testing - heat and rain - although my stay has been perfect for the service received at the hotel

The Claridges New Delhi is by far one of the the most wonderful hotels we have ever experienced! From the beginning of our stay until the end, the staff made sure that everything was taken care of. The hotels warmth, ambience, rich history, and attention to detail, made us feel as if we were staying in the most luxurious residence as opposed to a hotel. The genuine warmth from each and every staff member made us feel so very special. From the time we checked in, greeted by Deepak’s smiling face assuring us that he would take care of us throughout our entire stay to Ambesh organizing every bit of our trip to see the Taj Mahal and all the other incredible sights that were a must see during our time in India! Knowing we were to leave early one morning, Ambesh arranged to have the restaurant open early so that we may have a full hot breakfast before we left. He made us feel so very special. Relaxing by the pool, Nisha and Divya greeted us with flowers and sweets from the bakery and wanted to hear where we were from and of course what can they do to make our stay more enjoyable. Nisha shared with us facts and information about India that enlightened both my husband and me. The attention and service we received dining in all the restaurants was impeccable. Somehow each staff member knew our names and what we might like and went out of their way to make sure we were well taken care of. We were always greeted by name everywhere we went. Service is exceptional. Do not change a thing…all of you know exactly how to take care of your guests! SPECIAL thanks to Deepak, Ambesh, Nisha, Divya and the entire team for a truly wonderful stay! We are already planning our next visit and look forward to seeing you again! THANK YOU!

Overall a wonderful experience with excellent service. Location good for purpose of travel (conference in nearby hotel). Gym facilities and pool superb and ambiance of hotel lovely.

My room whilst spacious and comfortable was loud in that windows didn't isolate noise so I didn't sleep great. Also I was told that my Maestro card would be accepted as payment upon check out; it ultimately wasn't so and this meant real complications on the reliance on a friend locally to pay for me at the time. Without being able to rely on him, I may not have been able to leave and thus would have missed my flight back.

The hotel is situated in New Delhi in amongst the embassies and the large houses of senior military and government staff. You feel very safe as there is security around the above mentioned dwellings. The location is great for sightseeing. There were always taxis and Tuk Tuk's (which we used) outside to take you where you wanted. The hotel was quite traditional with an old world elegance about it. Our room was on our first two day stop over was disappointing (see below). Our next two day stopover, the room was much better. Breakfast was excellent and plentiful, the staff were very attentive throughout. There are different restaurants offering a variety of meal offerings, the two we ate in "Pickwicks" and "Jade" were very good, it pays to book in if you want to guarantee dining a the place and time of your choice. The old bakery located in the hotel was superb and and made for a very nice high tea along with the piano player accompaniment.

Our first stopover room faced the road with a carpark below. It was noisy, Guard dogs at some of the surrounding buildings barked sporadically during the night. I got the impression the night staff congregated in the carpark for a smoke and chat. The bathroom was small and pretty tired. As we were staying there again later in our holiday, we asked for a room facing inwards to the pool area. This was much more peaceful thankfully. When we first arrived we wanted a peaceful afternoon by the pool after our flight. Unfortunately the hotel was setting up for an event and there was a constant stream of movement and table dragging, angle grinding. I did solicit a free coffee when I commented on this, I guess we were just a bit unlucky.

The bed was extremely comfortable although the room was relatively small compared to other rooms we had in India. It was very nicely appointed and we had a balcony overlooking the swimming pool. The bathroom was clean and relatively new. Overall it was as expected from a hotel like Claridges. The choice of restaurants was extensive, and we had the best meal we had in our whole trip to India in the Indian restaurant in the hotel.

Obviously it was not 'good value' but we got a high standard of service for what we paid for.

The upgrade to a suite, it is the grandest room(s) I have ever stayed in and it was beautiful. Shame we only had one night there The garden was pleasant to sit in fir a morning drink The restuarant, food and restuarant staff were very good (Indian one) The check in, reception and door greeting staff were very professional

Breakfast staff were chaotic, a lot of walking around and no doing No one really told us what the process was, we had to figure it out It took ages to get served, we had to go and ask The breakfast music was too loud The music in the bar at night was excessively loud, with only 3 people in there at one point, it was too much. Some staff uniforms were not sharp and high quality as you might expect of such a hotel

India is all about service and the Claridges did not disappoint. Food was excellent and the staff could not have been more accommodating. The location was superb with the Janpath (India's Mall), the Gandhi Smriti, and the National Museum within walking distance.

You are in India.....as an American, get over what you don't like. India is the reality. You don't visit here with an intention of complaining....be grateful that you live in the best country our planet has to offer.

Very beautiful, classy centrally located hotel. It is smaller than the regular five stars but certainly does not compromise on quality. The room was spacious and beautiful. Slightly dim in lighting though. A major call out is the staff. They are extremely helpful and polite. I had someone from the reception help me dress up since the actual stylist had bailed on me. I could not have made it to a very important day of my life if they hadn't helped me out! The location is also a close to all popular markets and destinations in Delhi.

The breakfast is kind of average. In-room dining is very very expensive!

Staff were very honest, friendly and the service was excellent. Prakash in housekeeping always made sure that my room was clean and that I was comfortable (the best bed and pillows I've had in any hotel). I hired a hotel driver and car during my stay called Amit and he was punctual and made me feel safe and comfortable. There are several different types of restaurants to allow a variety of excellent dishes.

At the time, due to a government policy, it was not possible to pay in advance using a credit card for the room and a direct bank transfer was required. However, international credit cards are accepted when you arrive in person at the hotel.