The Lagoon Bali Pool Hotel and Suites

The staff in general were courteous and very helpful and were a reasonable request was made they were willing to oblige. The room cleaning staff were great and willing to help were possible . I would like to thank reception staff for a wonderful experience .I would certainly recommend this establishment to others good facilities and wonderful people are part of a good recipe for an enjoyable stay . the restaurant staff were equally great and always willing to assist. One particular front line person I would like to thank she has a great smile and a wonderful personality the team needs more people like you BEST WISHES and GOOD LUCK

Initially there was some issues with the WiFi in the room but that was rectified to a large degree but not totally maybe it was the location of the room or the WiFi infrastructure in general.

The staff was exceptional! They catered to my every need no matter what. The little restaurant right outside the entrance Jackfruit has the best sourdough bread in all of Bali. I am a baker & make my own sourdough bread. Thought my bread was pretty good but their's is King!

rooms, pool side room straight into the pool and swim up pool bar. off the main street felt very secure

Small hotel, quite personal. Staff were amazing, so friendly and cheerful. The location was fantastic. The Yes Spa is located directly across the road with fantastic prices, gorgeous staff and beautiful premises. Also, a legitimate money exchange next door to the spa. The hotel had a great vibe to it. Not too busy as it's small, but comfortable, extremely clean and definitely value for money. Fat Chow's located at front of hotel was an absolute bonus but there are plenty of great restaurant's and a lot of shopping. Also only a 5 minute walk to the beach. We will be back.

Our shower didn't have much water pressure. This is all we could pick on.

The staff were amazing and could do enough to make our stay super relaxing and fun. The location was perfect for me -set back from the main road ... lovely and quiet. The hotel is beautifully complimented by the Jack Fruit Cafe and a restaurant. On a couple of days the hotel enclave was all I needed. The room was simple but more than adequate. Tip ...book either a private villa or a swim out room. There is a second level.but honestly swimming out in the heat of the late night was so lovely...notvto be missed.

As I mentioned to the senior receptionist... bring a power board so you have enough access ports for your chargers. The electricians were a little short on the 'need to charge devices' when the place was built! It's not that I didn't like it but as an observation - with any tropical setting paintwork doesn't last long and constantly need working on.

Great, clean rooms. Modern and very clean bathrooms with good shower, hot water, decent pressure and glass screens. Good aircon. Very clean resort, staff always cleaning. Pool area lovely with nice small swim-up bar. Excellent location. Is off a lane way so no noise at night. Fat Chow restaurant on site is excellent and very well priced plus they do takeaway. Good on site coffee shop and breakfast cafe! Brilliant, would definitely stay again.

No room service but didn't make a difference to our stay.

We were completely surprised with how delightful this property was. It has had a refurb since I last visit in 2018, and looks great. The staff are so amazing, especially Jenny. Our pool access rooms were only $82 a night and worth every penny. We had such a great time, perfect location, delicious food and drinks from Jackfruit and cheap as chips! The resort was also super clean and well maintained!

Our only complaint would be the showers. Not much pressure and it took about 7 minutes for hot water to start!

Food at Jackfruit cafe out the front was amazing and Fat Chow are opening there soon as well. Rooms were very clean and the bed was great. Staff were super friendly. Pool access from the ground floor rooms is fantastic. Location was good for us as it is close to a lot of places we like to frequent.

Whilst clean and tidy, it is still a little rough around the edges (but they are working on it). One or two of the staff had virtually no english, but most were good.

The hotel is simple but very nice. The pool rooms are lovely and I imagine the private villas excellent. The staff are warm and very helpful and friendly.

No criticism of the hotel at all. Booking.com confused the payment of my first night. This meant that I had to pay again (for what I thought I had already paid for. The staff were as helpful as they could be but it seems contacting Booking.com was so difficult. It's a shame there isn't a chat link to them when there is a confusion.

The lady receptionist was so lovely, it made it a wonderful start to my holiday. The rest of the staff were very helpful and full of smiles. The pool area was amazing and the pool bar was a bonus!

The mattress really needs to be replaced. Very old fashioned and not comfortable. No kettle to make a coffee and no instructions about how to use the tv system or ac.