the pool was very cold in the pool villa. it’s stated on booking that the pool is heated, but in fact it’s not. they heat it only starting from November 1st. and the last villas on the corner are almost always in shadow, so the pool was always extremely cold. no matter morning/day/evening. we booked it for the kid but she couldn’t enjoy it :(. nobody cleaned the room between the days 🫣😳 we even left a sign on the door but nobody came. so we had to call at 9 pm to the reception and argue when we came back to hotel tired… not what you plan to do when you are on a vacation after 30 minutes they eventually send us the housekeeping. the ladies were very nice and fast.

The breakfast was good, but there was no decaf espresso/filter coffee. A large variety of food,. The cakes were not so special, nor the bread. We ate supper there, They should charge less for paying guests!

there were 'springtails' - those black fleas in the bathroom sink area. very disgusting. The phone in the room, to call reception, wasn't working (they came and fixed it), I asked for decaf capsules for the coffee machine, i had to call at least 3 times, each time they said they will get back to me and didn't, finally told me they don't have them... some lights flickered or didn't work. For a hotel that considers itself a very very high end hotel, these things should not be happening.

The staff were very friendly, the breakfast was fresh and tasty. The facilities were all in great condition

The area and design is just amazing. You get in the resort and immediately feel relaxed. The room was large and comfortable and so was the bed and the shower. The staff in the reception is super nice.

- It said in the site that the private pool is heated and that's why I took this room (which was more expensive) and not the jacuzzi room. In reality the pool was freezing cold and unfortunately we couldn't use it. - The water in the shower was never warm enough, unfortunately - We couldn't connect our laptop to the TV with HDMI and watch Netflix :( and their Chromecast stopped working after about an hour of use. If the above it fixed, it'll be a 10!

First of all, huge shout out to Sandy, from the management team, who was an amazing host, accommodated our requests and made our stay amazing. Thank you, you’re a star! The room had a great view from the kineret, it was spacious, comfortable and clean. perfect spot. The breakfast and dinner had a rich buffet with fresh and tasty food. The staff at the restaurant during dinner were amazing. Although the facial treatments were not available at this time, the spa facilities seemed to be great. The entire property is well maintained. We’d definitely recommend the place and come back!

There was a slight inconvenience with the noise from the gardening tools early in the morning in one of the days.

Our stay at The Setai exceeded our expectations! We were taken such great care of and felt so comfortable. Our room was impeccable as well as all the stunning amenities. The food was beyond amazing and all the staff were unbelievable. There was one person who specifically made our stay at The Setai a dream come true, and that person was Sandy. She was there for us at every moment, even before we had asked. She made us feel like family and treated us so well. We truly loved and fully enjoyed our stay at The Setai and would 100% book again in a heartbeat! Thank you!!

It’s literally the best hotel in Israel!!! It looks like you are in Maldives or Bali, sooo beautiful there!!! Our villa was modern, with an amazing comfy bed, great huge bathroom with a bath and shower , nice swimming pool, exactly like at the pictures . The reception desk was very polite and helpful, I really appreciate that we got our villa ready earlier that they claimed ( around 2 pm at Shabbat), the service was very high , and it really looks that you are not in Israel, where people usually have no idea what service is . Especial thank for the manager of the hotel, who was very careful , asking us about our stay and if we need anything, it was super sweet to receive a bottle of wine and the fruit plate from the hotel. I loved the breakfast, the food was very tasty and really good quality, very wide range of food and drinks. Basically , the hotel is new and very nice , with a special relaxed atmosphere and great stuff. We liked the bicycles we could use in the hotel, swimming pool with a great scenery and our stay was generally magnificent.

1)I wish the swimming pools to be heated during the winter though we were very lucky with the weather and it was warm enough to swim, but we really wish to come back again , so hopefully they will heat up the swimming pools during the winter. 2) we didn’t find the slippers and the towels for the sun beds , though I am sure that if we called the reception it would be delivered immediately . Actually I didn’t find anything we could complain, everything was just perfect !!!

Brilliant location...Beautiful spacious rooms and bathrooms. The outdoor jacuzzi was a lot of fun...really enjoyed our stay here Loved the gardens and the beautiful flowers and trees, the cycling and pool...

Initial hiccup with our check in...we booked a room with a view paying a premium for it but were told they are full and they dont promise a view, which was very disappointing. But, eventually, they made up for it by giving us an excellent room...

This was by far the best hotel experience we have had, and that's saying something. We were greeted by Ben, and subsequently Worud and Nasim, all were exceptionally welcoming, and throughout our stay, they went to great lengths to take care of us. You must book this hotel!

The place, the vibe, the friendly staff.... everything was perfect. The Setai present the ultimate backdrop to the perfect holiday.

Dinner didn't seem worth the money...