The staff were polite and helpful; the majority additionally speak Russian. There was (paid) covered parking available at the hotel, which is very convenient and safe if you have a rental car. The rooms were clean, the bathrooms were nice, and the beds were comfortable. They provided fresh towels not only with room cleaning but in the afternoon as well. The breakfast had many options and a lot of good desserts. The location is good on Mount Carmel and provides lots of food venues, bars and shopping places to pick from on the main street; it is easy to go downtown using the subway, which isn't far from the hotel.

The room was a very nice size and the bed was extremely comfortable. Everything was very clean and we loved the view from our little terrace. We liked getting fresh towels in the evening.

There should be REAL, fresh orange juice at breakfast, rather than that sugary "mitz tapuzim" drink. I would expect real, fresh squeezed juice (which we'd had just the week before, at another five star hotel) for this price! I also wish the pool stayed open later, rather than closing several hours before sunset, especially because there is no sun protection canopy over any part of the pool, and some people prefer to swim when the sun is less strong, later in the afternoon.

The location is very nice since it's on top of the highest point in the area. A nice walking path runs behind the hotel with a view of Haifa and the bay. There is also a wide range of restaurants within walking distance of the hotel. The lobby of the hotel is nice and comfortable but could use some modernization. The breakfast was so good. Fresh fruits, grains, yogurts, eggs. All delicious.

The hotel could use some modernization in the lobby area. It's clean and comfy but feels a little dated.

Great view and nice size of the room and bathroom. AC worked well.

The breakfast room offered a large choice but the room was crowded and noilsy. The food was spread over different area. The hotel is not very convenient for people with walking difficulties, as access to the pool and breakfast room require climbing stairs.

The view from the balcony overlooks the Haifa port and beaches. The room was comfortable and clean. The staff were pleasant and helpful. Very nice experience.

Everything was good. No complaints. The main city is far below the hotel, but there is an easy, inexpensive train that stops near the hotel and takes you down to various parts of the city.

Very welcoming staff, they try to help to their best answer our questions. The rooms were clean and spacious. The breakfast was amazing! They had a kids playarea with play station for the older kids which was really good for my 12 years old - it was just a soft llYarea for little ones!

We had requested a room with view but didn't get it.

I liked the Cleanliness of the hotel, the staff were very friendly, the breakfast was very good, the transportation is ease to get near the hotel.

I did not like the view of the sea, because we got a room at the back of the hotel, and only small part of the sea was seeable.

Great balcony and clean room. Comfy bed. Excellent executive lounge and breathtaking views! Breakfast was outstanding with so many options. Amazing! Restaurant and bar and room service were excellent as well.

Pool closed too early.

Breakfast is wonderful and the grounds are beautiful. I love the pool and all the green space. The location is just perfect and it's perfect for families. We were going to take a cruise out of Haifa and the port is so close to the hotel.

The view to the north, which the hotel calls "Bayview", is spectacular (as opposed to "Seaview and Carmel" which is more mundane). We had a medical emergency which was well handled by the staff, both at the time of the emergency and afterwards. Breakfast is excellent. Highly recommended.