The hotel and room was clean, the staff were very friendly and professional. The breakfast was delicious with lots of choices laid out. The freshly made to order omelette is a nice touch. The hotel is small and not overcrowded and almost like being at home in a family environment. There is a full time restaurant in the hotel too. Room and bathroom have been finished to a very high standard. A bathroom douche would have been useful but was not fitted. TV signal didn't work on our stay but we were told normally it works. Staff tried to fix it so full marks for trying. All the main facilities were excellent including comfort, cleanliness, and customer care. The room got cleaned daily. The air con was working perfectly, as well as the bathroom with powerful hot shower. The room size was medium and enough for 2 people. Location is excellent. We didn't have any noise coming into the room and had a very restful pleasant stay.

A wonderful, small family owned and run hotel just 10 minutes walk from Damascus Gate in the Old City - down a very quiet. cul de sac. An old Jerusalem edifice which has recently been totally modernised. Bedrooms have a modern "vibe" within a traditional setting. We stayed in Room 107 which was lovely - complete with a very modern en-suite. Exceptionally clean, very comfortable bed and good quality linens. The staff are very friendly and helpful; nothing is too much trouble. It boasts a great, relaxed restaurant. Not only is excellent traditional Middle Eastern fare available, they also boast (slightly incongruously) probably the finest Pizzas in Jerusalem - coming from a genuine, wood-fired Italian Pizza Oven. Local people come from miles around just to eat them. The Breakfast buffet (and egg statin) is both good and generous.

Nothing.

The hotel itself is very nice and well kept, and in a very convenient location (walking distance to old town). Room was spacious, well equipped and quiet, we got a good nights rest. Breakfast next morning was also really nice. Finally I would like to highlight the excellent service/attention we received by the staff/owner, who helped us out with a serious unexpected issue that we had, and did their best to save our trip.

Cannot really think of anything, sorry.

The staff were helpful and professional. The room was small, but clean, modern, and pleasant. The hotel interior is nicely decorated. The breakfast was tasty, varied, and generous. The hotel is well-located in Arab East Jerusalem, very close to the "Garden Tomb", and just north of the Herod Gate to the Old City. So it is an easy walk to all the major historical sites in the Old City.

The wifi was very weak and unreliable.

Everything about it was authentic and felt so warm and homey

The setting of the place, the old features of Jerusalem stones the display of a lot of Palestinian heritage

Great place with wonderfull staff. Our room had everything we needed, it even had a small fridge and hair dryer. The breakfast was great, plenty to choose from. We liked the location, it was quiet and its easy to find some supermarkets around. The staff was so friendly and was always r00eady to help. Great people :) We will sure stay here again!

Azzahra is one of the most beautiful, historic hidden-gem hotels I have ever been to. I will ONLY be staying here on any trip to Jerusalem. The service and staff were impeccable. The area phenomenal and safe and tucked away. Walls are soundproof. Incredible family owned facility.

Nothing. I would not ding them for a thing.

Room was super clean and overall the hotel was great value for money. Love the visit Palestine signs around the hotel! 5 minute walk into the nearest gate leading into Jerusalem old city. Overall great value for money.

They make you feel like home. Being a boutique hotel with only 14 rooms it makes the stay more special and personalized. The staff are like family members taking care of you like a family.

I wanted to stay longer but unfortunately my trip came to an end

Clean Great food and staff