Our room was newly renovated so you know management cares to give a good stay experience, so be sure to ask for those rooms. Housekeeping, despite us not seeing them, replenishes what we need. There's a microwave too which helps a lot. On top of that, management accommodated advance shipments I made (just talk to them). Overall surprised about the stay.

Not that we would need it but the 'breakfast' is actually just coffee, apple juice, orange juice, and granola bars. We didn't mind it as we got it for really good price so the freebie seemed like a bonus takeaway when you're on the go.

Exceptional Customer Service - They were able to accommodate me for a reasonable Early Check in Fee, Nice Facilities - Although a bit dated, Clean and Feasible, Comfortable Beds, A nice large pool to cool off in, Coffee in the Lobby through Out the Day. 2 Restaurants next door. and is on the Stadiums Trolley Routes (in season).

They do not offer breakfast and their late check out is only a 30min Extension versus an hour. The location is decent, however, there are no gas stations or stores within walking distance for afterhours or personal toiletries. They also do not have a store inside the hotel.

I liked the room well enough.

Now, here's the problem. I called the hotel the night before to ask them if my brother-in-law could check in BEFORE I arrived because he would be there well BEFORE I would be (the next day). I was told there wouldn't be a problem. There was a problem. He couldn't check in - we shared the room for Christ's sake! The hotel wouldn't let him check in because we booked the room through Booking.com. He had to wait there even though I was on the phone with them to explain the problem. What a crappy way to start the weekend. I don't know who/what I hate more - Booking.com or the hotel?

Location was fantastic. Literally walking distance to the most attractions. Six Flags, Hurricane Harbor, The Ball Park in Arlington (Texas Rangers), AT&T Stadium (Dallas Cowboys). A shuttle service is available so you can leave you car at the hotel and not worry about parking or paying for parking.

There is a sign on the back door of the hotel that it is locked at all times for the security of their guests and you need to use your Key Card. The Key Card thing was working but the door was never locked as far as I know. It wasn't locked at 11:00pm, I don't know about the early morning hours.

The room was bright, clean, and cheery. The bed was comfortable. Hallways smelled nice. When I checked out around 5:30a the man working the desk was friendly and had coffee available for guests. I loved the old timey looking HoJo posters they had in the lobby.

The luggage cart was no where to be found. Awkward to bring in my stuff without it. When I checked in around 7p, the woman working the desk wasn’t very welcoming. The plastic shield they have up to help stop the spread of COVID makes it difficult to hear them. Combine that with a heavy foreign accent and I had to keep asking her to repeat herself. The in room coffee is dreadful.

The location was great.

I didn’t like the fact that when I booked on booking.com and put the ages of my daughters in, there was nothing showing that my 15 yr. old would count as another adult and I would have to pay more at check in. The response I got when I questioned the charge was booking.com didn’t show the charge, but it was there. I told the receptionist that someone should tell booking.com about it and she said, “Yes, someone should.” BS on everyone’s end!

Location

Well I didn't like getting charged for 2 nights when I made the change thru booking.com and they said booking.com never makes changes they say they will but dont was not prepared to pay over 500 dollars and I wasn't aware they had breakfast and I was definitely not happy when 3 strangers walked in my room while I was on there and my 2 children apparently they messed up in the front and re booked our room

I arrived before check-in due to the Rangers game starting at 1. The lady at the desk was still able to find me a room that was ready at the same price as the one I booked online. I was thankful because I didn't want to leave my sister and niece waiting two hours to check-in while I was at the game especially since it was booked under my name and card

The bathroom needs more lights or brighter that's what my sister said when she was doing her makeup

The room was 5 star in appearance and design. Love the many charging stations for phone and electronics. Love being in a room with a balcony.

I had a problem with the air-condition in the room. It had a control problem, but the maintenance man could not take care of it before I left. The real problem was the service elevator at the end of the hallway. I was informed the staff has tried to report it with no results. I wish the hotel had breakfast....

the hotel itself was good but the staff at the front desk was rude and told lies cuz one said one thing and other said another and had an attitude when asked questions,

the staff at the desk had an attitude and told lies and was rude, should have had breakfast too