The hotel has 3 buildings: the historical castle, the mansion and the stables. We had a junior suite in the stables, which are arranged like a motel with all rooms opening onto a central courtyard. Two big rooms and a nice bathroom, with simple and modern furniture, a comfortable double bed, and a big sofa-bed (for which we had to pay extra). Nice buffet breakfast, but if you want fresh juice you have to ask for it, otherwise it's canned. Two good restaurants on site, a fancy one, "Le fief", and the grill, "Dan's lounge", plus the bar (good club sandwich). There is also, a very nice restaurant in the village (Il bue d'oro), just as good and definitely cheaper than "Le fief" (try their Zabaione for dessert !). Big outdoors swimming pool, but no sauna / hammam. Free outdoors parking. The staff was very kind and helpful. The location is quiet, the castle is in the middle of a huge private park, ideal for strolling or jogging. The closest town, Arona, is not very interesting., better drive to Stresa instead, it's about 30 min away following the lake shore.

The little details that would make it 5 start were missing. For instance: there were a coffee machine and a tee kettle in the room... but no tea cups. Only 2 paper cups barely big enough for an espresso (and seriously: paper cups? In a 5 star hotel?). Powerful AC in the room, but the controls are overridden from the from desk: if you get gold at night, you cannot turn it off, you need to call the front desk. Big bathroom, with tub and shower cabin... but no soap holder under the shower and only one tiny piece of soap provided for 3 people (replaced after 5 days). We ended up buying our own bar of soap and tea mugs. Maybe things are different in the Castel? This might be the case but, as for as our suite is concerned, I would rate it at most 4 stars, not 5.

Truly amazing experience. Very friendly and attentive Staff. Castle is beautifully kept, garden magnificent. We loved the pool area and the bar 🥂 Castle rooms are full of character and history. We’ve had a wonderful one week stay 🥂🔝 Thank You 💐

We’ve had problems with plumbing and AC in castle rooms.

The place has a wonderful garden surrounding the old castle, that is possible to visit . The restaurants are very good quality vs price. Service was correct for a 5 star hotel.

We asked in advance to have a place to clean us and change cloth after the check out because our trip in Italy will be finish at 16hs.. They said that they dont have this service and if I wanted I need to paid for extra night. As a frequent traveller in 5 star hotel is the first time as custom that a hotel don give this service after a couple of nights in the property.

The property was absolutely beautiful especially the complimentary tour of the castle. Dinner in both restaurants was excellent. The staff were friendly and helpful. Our room was really lovely. We will definitely return.

One slight problem was the limited number of sunbeds at the pool. The pool attendant was very helpful to try to get us a sun bed but we had to wait for people to leave on both days of our stay.

We loved everything. All the hotel staff are super helpful, professional and kind. They are wonderful, amazing people and a great team. The castle is beautiful, the grounds around it are lovely. Friendly neighborhood.

Some rooms don’t have elevator access which can be a problem for carrying luggage but it’s a small inconvenience in view of the amazing kindness of the staff.

Historic and well maintained, a great resort you don’t have to leave because they have everything.

The location is a little isolated, which is a pro most of the time, but if you wanted to walk to town or grab a bite to eat outside of the hotel, that wasn’t really possible without it taking a long time.

A beautiful hotel /castle was full of history. The surroundings are beautiful, full of nature. We also liked and appreciated a lot the swimming pool.

The program system and all the technology is very outdated and they need to catch up on it. Also the whole operational management and process and outdated or not in place at all.

The daily breakfast offerings and service were excellent, and we very much appreciated the cordiality of the staff and the interaction with the general manager and owner.

The bedroom and bathroom were a bit smaller than we are used to. The wedding party that dined at the garden restaurant when we were there was very noisy...it would have been better if they had been accommodated in a private room rather than at the adjoining table.

+ Excellent service, from receptionist (Wendy), waiting staff (Salvatore) and the American Bar tender! + Exceptional breakfast, fresh produce; thank you to the egg station chef! + Fabulous grill restaurant (Dan Lounge) set by the old Castello great service thank you

Nothing

spectacular location and accommodation

elevator was nonfunctional 3 of our 4 day stay. one of the room’s shower had a faulty drain that caused the bathroom floor to get wet. it was reported the first day and every day following but never repaired.