Very short stay as we had to take the train next day. Check in was smooth, our room was perhaps upgraded, very spacious and quiet. All what we needed.

The product is a bit dated and I believe that with a renovation the hotel can really be next level! The ceiling had original wooden beams and the room was facing a lovely courtyards

We definitely had a great stay in this hotel :) so comfortable, friendly staff and well located ! A place to go if you want a super stay in Firenze

Not easy with hot water problem but we understand it was not their fault

Good location and spacious room. Staff was very friendly and offered advice on getting around the area.

The floor in the room was cold sometimes and there were no slippers or carpets, but it was manageable.

The location is just perfect, you can literally walk to the famous places, take around 15 minutes. the staff was very kind and helpful.

The only thing is the soap, there’s not any dispenser, you have the bar, I guess that having liquid soap will have a very good environmental impact (besides you guys save more money).

Breakfast was good. I thought it was a great base from which to visit Florence as we were within walking distance of the centre Good

I was cold in bed the first night. I asked for an extra blanket and had no further issue.

Great location, only 15 to 20 minutes walk to the main sights. Restaurants nearby. Bus around the corner to the train station. Reception staff very helpful and friendly. Good value breakfast.

Nice balcony (only some rooms), when we asked, we got a cattle to make hot water. Walking distance from train station and walkable distance to most sights. Friendly staff, beautyful lobby and beautyful big room.

A little far to walk to some further places downtown, but good distance to the train station and to some restaurants nearby. It would be nice to have a cattle for water and tea or so from the start.

Great experience. Lovely and very helpful staff. Great service at breakfast and friendly surroundings.

The air conditioning was a life saver and the bed was really comfortable.

My train got me there a little earlier than I'd anticipated (I said around 14:00 and got there at 13:30) and there was no one to check me in. I had to call the "emergency number" and the cleaner let me in to the room. I then had to wait until 14:10 to actually check in and was kind of stuck in the hotel waiting. Not ideal.

good location

room is quite old. restroom is very tiny that it’s easy to bump into things.