We didn't have breakfast. We went to a neighbourhood cafe. Very friendly, helpful Reception staff. Very comfortable. Excellent location. Nice coffee machine in room as well as kettle.

Found shower temperature difficult to control. Two showers were too cold and the third too hot. Staff informed and given immediate attention. Not much room around the bed against the fixture and drawers. Attic room. Kettle used on the floor. Couldn't be used in situ. Only one breakfast tea given, but rectified immediately. However overall very clean, comfortable room, with big bed and excellent service.

Staff were excellent throughout, really friendly on welcoming, always attentive and available. Breakfast and bar facilities top class. Location perfect. We were upgraded to a lovely room which was nice too. The upgraded room was really very nice. Huge comfortable bed, separate seating area and an enormous bathroom.

We were upgraded to a lovely room because the air conditioning was broken in our initial room. The initial room, air conditioning aside, was very small for the price paid. We felt the price was a little high even for the upgraded room we were moved too!

the staff were really friendly and helpful. the property was like staying in a grand family home. the location was quiet and away from the major traffic areas of the city.

it’s both a positive and a negative- as a boutique hotel, you will not have the same amenities as a larger property- ie: bar/lounge, lobby areas etc

The Breakfast was exceptional & the staff are so efficient.

A little more ambience on the Roof top Terrace i.e background music/ Sun Canopies but it has amazing views especially when the Lucca Summer Festival is on.

Fantastic location and lovely staff on reception

Very small rooms and our original room we were shown to was extremely dark and looked out on a concrete staircase. The staff were extremely kind and We were moved to a better room but it was still very small with a tiny shower.

Possibly one of the best hotels we have stayed at. The Gentleman behind the desk was extremely helpful, we arrived ahead of check in and our room was already ready for us. The information for around Lucca was very helpful and allowed us to use our time in the city efficiently. The room was very comfortable and we enjoyed a bottle of wine on the roof top terrace in the evening.

We had no complaints throughout our stay, we found the gym very warm and would possibly recommend aircon.

The staff were really friendly and helpful. The room was really comfortable. The bed was really big and the furniture was nice. The room wasn't crowded

Regulating the water temperature in the shower wasn't really intuitive

Lucca is an exceptionally lovely town, the Grand Universe overlooks the main piazza, views from our window enchanting. All meals including breakfast were the best ever, and very reasonably priced. The staff were also outstanding. We loved that the hotel had the feel of a boutique hotel...not too big and very special.

The lighting in the restaurant was a bit bright until the lights were lowered at a certain point in the evening, however the lighting did not detract from our beautiful experience.

Excellent location, right in the middle of everything. Friendly staff, great breakfast and magnificent Champagne rooftop bar. Just perfect!

Rooms slightly small and the lighting in the bathroom was very low

The location was perfect. The room was great. Next time I’ll be enjoying the champagne bar.

We had a connecting door to the room next to us, which made it easy to hear them and them to hear us. And the light in the bathroom was poor. Need better lighting.