Extremely friendly, helpful and professional staff in reception and in the restaurant/bar - on first name terms with many of them and our daughter was spoiled! Gorgeous location perched high above the lovely town of Malcesine and the lake with views up to Riva and the mountains. Delicious food - huge choice at breakfast and dined there in the evenings on alternate nights. Pool is large and plenty of loungers etc. also a jacuzzi-style plunge pool and paddling pool for kids. Spacious, comfortable and well-equipped suite with kitchenette. Cleaning staff were very friendly and helpful too. Communal areas in the bar/lounge/children's room all modern and spacious. Excellent all round and while usually we prefer to visit new places, we would definitely be tempted to return next year! Malcesine is a lovely town to wander around in the evening with lots of good restaurant options. Also had a nice day out by taking the ferry up the lake to Riva. Gardaland is a day trip - about 2.5 hour round trip? Recommend the paragliding from the mountain up behind the hotel too - the views from up the top of the mountain via cable car are worth it too but time it well as cable car gets busy.

Our suite was described by Booking.com (not the hotel) as having its own private pool - none of the rooms have this! Not the fault of the hotel though. The only downside was having to drive down into town - 800m is, as the hotel makes clear, as the crow flies and it is about 3km down a narrow, steep road. You don't get the spectacular views otherwise of course, but thought worth noting!

Everything was perfect - room was clean and cosy. Breakfasts were great with a lot of food. Swimming pool was awesome. The view from the terrace is wonderful!

Difficult to find something here - perhaps one thing to mention - some hotel guests with children used the whirlpool as the kid's pool, even if it is explicitly written there that the whirlpool is not for children.

I liked everything, Luka and his restaurant staff is really great! The view is astonishing! Make sure to book with a view, I missed it looking for other values, but the reception helped us to change the reservation and showed us a few suitable options. This is not our first stay, and we will be coming back again. Love it here!

The roads are VERY narrow if you are going by a big car. Motorcycle is optimal.

Super friendly staff, amazing food, wonderful views. Facility itself is great too. You really feel welcome here..

Position is perfect for the panaramatic views but on the other side it quite away from the town on a steep hill so without a car it takes time and sweat to go to a lake for some Prosecco :-)

Amazing views from the balcony and restaurant, really professional and helpful staff. We had very pleasent three days with my wife to celebrate our special anniversary day and took also exciting paraglides from Monte Baldo. Top quality breakfast and dinner.

Pool, staff, fantastic views from balcony. Would rate 8.5 (but this is not an option)

Air con didn't work properly at night. 22 degrees is ok for some though. All seems a bit dated, but clean, and the pool and views make up for it.

The breakfast, the staff, the room, the pools, and the view are all amazing!

My only complaint about this hotel was that the bed and pillow in the room I had was uncomfortable. Needs a new mattress and pillow.

It was the perfect stay! The room was very clean, the bed comfortable, the staff friendly and the breakfast delicious. The view from the room was breathtaking. I couldn’t ask for more, thank you!

Everything! This is a beautiful and comfortable hotel with a wonderful staff. Stunning views of the lake and delicious food. I wish we could have stayed longer.

Nothing

Det staff was super friendly and attendtive and helpfull. Location with an amazing view of the Lake and mountains and the city was beautyfull.