Rooms are in the Sassi Caveosa area overlooking the ravine. They are large, characterful and (we stayed in early February) well heated - the heating/air con is easy to adjust. Breakfast is very good - lots of fruit - and the staff are friendly and helpful. The location is quiet but with lots if goid restaurants nearby.

A bit of damp in the bathroom (which is well heated and has good extraction) - but (as someone who lives in an old property) I imagine it is hard to completely prevent in sassi/cave houses. One of the bed bases was squeaky when you moved.

huge room of unique interior, the biggest shower I have ever been in ;-), great interior illumination, super kind and supportive staff speaking in 4 languages, amazing location! the whole old city is based on steepy hill with hundreds of steps therefore a free shuttle to new-town city centre parking was extremely helpful instead of towing our luggage for 1,5 kilometre

huge room and vast bathroom where separated with 4 steps only - with no doors - what might make visiting the loo a bit of stress or discomfort while sounds in the bathroom echo like in opera or dome ;-) ;-) ;-)

The hotel was right in the amazing Caveoso area near the Sassi area. The rooms were spacious and it was nice to be in the caves. The staff was amazing. Giuseppe was especially amazing, he was always so pleasant and helped us out tremendously after being stranded, and with a flat tire. The main desk other drivers and breakfast staff were great too.

The beds were a bit uncomfortable compared to North American standards but that’s come to be expected in Europe.

This was our second stay at Basiliani hotel for the last 6 months. We absolutely love the location, the rooms, and the spectacular views from the room. The breakfast is great - high quality local products, fresh, and nicely presented. The staff is very nice and attentive. We parked our car on a parking slot, outside the Sassi area and used the hotel shuttle service, which is very fast and convenient way to get to the hotel. Already looking forward for our next stay there.

Fantastic location in the sassi. Our cave room was very modern inside and stayed nice and cool even though it was 38 degrees outside. Friendly staff, good breakfast and very comfortable bed! The views are amazing and the whole place is really peaceful and relaxing.

Personally would have liked a door on the bathroom

This was one of the grottos converted to a hotel room. It was an exceptional experience staying there, despite the miserable weather in the middle of May. The room was enchanting. The staff went out of their way to make my stay pleasant. Breakfast was excellent and for dinner there are plenty of restaurants nearby. It was a pleasure walking through the old town and admiring the architecture and the views --despite the rain and the cold.

The website should have made it clear that the (free) parking is not onsite. They have a little bus to transport you back and forth. Not a big deal though.

This is a cute hotel in an ideal location. Steps from all the attractions, restaurants, etc. My room was spacious and I had everything I needed. The hotel also assisted me in booking a guided tour. The parking garage with shuttle to the property was easy and efficient.

Location was beautiful. Breakfast was tasty but limited choices.

They need a bar. Or at least opportunities for cocktails on arrival. A glass of wine while enjoying the spectacular view would be a special moment. Rooms are quite nice. Beds are a tad stiff and low to the ground for older folks but it is very impressive what they have done with the rooms overall. Staff is excellent. Very kind. Very thoughtful. And most of all very excited about the city of Matera and eager to share their knowledge. Overall a great experience.

The location was stunning, the hotel is on the edge of the ravine looking across at cave dwellings. The room was in an incredibly old structure but was ultra modern, comfortable and sophisticated. We loved our stay. Matera is incredible… like no place we have ever seen. Incredibly ancient, great food and a relaxing location. The highlight of our stay was the staff. They picked us up from a free parking lot and drove us to within 100-ft of the lobby. They used WhatsApp for us to conveniently interact and we used this process for top notch concierge services. They recommended restaurants and booked reservations, helped us reserve massage and spa at Aquatico (incredible!), picked us up and transported us back if we were tired from climbing hills, helped us locate an open pharmacy on a Sunday, and drove us across town for a cooking lesson. They were incredible! Special shout out to Roberto who was our English speaking concierge and go to guy!

Nothing. Our stay was perfection.

Friendly, efficient staff. I opted for a cave room which was huge, as was the bathroom. Large comfortable bed with lots of pillows. A small desk and a stacked minibar. Decent wifi. Modern, highly appointed bathroom, with the largest rain shower I have ever had. Great breakfast. Shuttle to and from the hotel from my parking really prompt. Friendly, efficient staff. Great value for money too.

Nothing. Will definitely return