Overall, the hotel is a great place to stay in Napoli. I have visited Napoli several times, and this is probably the safest option I have ever chosen. The hotel is big, good size for rooms, modern and clean. The buffet is very nice and on the top floor.

The staff was not super nice. They did their job, of course, but made us wait for check in while the person in front desk was on the phone discussing non relevant issues. They tried to charged us way more money during our checkout. We had to give a lot of explaining of why the price was not real. Ridiculous. Location is the worst. Everywhere near the central station is not a good place to stay. But it is worth it, in my opinion, plus not far from the city centre walking.

Location is excellent if you do multiple trips out of the city by train (like we did). Breakfast is very good value (10 euro per day). Staff is extremely helpful and professional, for example early check-in was easily arranged.

Restaurant and bar options are limited, but again metro is 5 min walk away for easy access to other neighborhoods. Be careful late at night, area is a little rough around the edges.

The breakfast was good but expensive when paid directly to the hotel, the rooftop was fantastic but only available at breakfast!! We wanted to go up in the evening but were not allowed. The room service was great and the towels were changed every day

The downstairs bar was miserable, we wanted to go up the the roof terrace which was great, even to take our own drink but it was only open in the early morning, what a waste. The lift was slow and would not take more than 4 people

The property was great! Very modern and updated. Location was excellent. Walking distance to the central terminal station and good restaurants! HIGHLY recommend eating at Gaetano Adamo, which is riiiight around the corner from the hotel! Neighborhood felt a little unsafe after dark, but during the day, it’s very busy. The breakfast terrace was beautiful and food was delicious!

The shower was extremely small and I’m 4’11. It’s tall vertically but narrow.

All reception and breakfast staff were absolutely professional - nothing was impossible: a room card issue - sorted, not booked breakfast - sorted, taxi to port - organised, luggage room on departure - no problem at all. The staff is the main asset for this hotel. Also, the breakfast was amazing (30 minutes prior to closing - all options were still fully available). The room eas spaceful, AC perfectly working and soundproof window did not transfered any noise from small square in front of the Hotel. Lacation 6 minutes walking from Napoli Centrale (train station). We were completely satisfied.

Nothing, really.

The location is great, just walking distance from Napoli Centrale, although the neighborhood is not so good especially at night. The room size was good. Room facilities were also good. Breakfast was in the rooftop restaurant and had good variety. Overall our stay was comfortable there.

There was no food facility at night, If some evening restaurant or room service was available that would have been better.

The hotel was in the perfect location. It was very close to the central station and within walking distance of the central area. The room was perfect for us, and there was a great selection of food for breakfast. They were serving breakfast from 0700 to 1100, which is perfect. They had different varieties of pastries everyday. Of course the sfogliatelle were present everyday... and they were great! And lastly, the staff. They were great and very helpful.

The bathroom was a little too small from my observation. I say the hotel was in great location but the surrounding area were scary. Looks so ghetto outside. Please be aware of your surroundings when walking around. So many warning signs of PICKPOCKETS everywhere.

Fantastic choice for breakfast. Great staff there ready to help and serve you. With big smiles. Modern bathroom. Tea and coffee in the room. A lot if lamps. Comfortable. Great location for visiting historical sights. And a few meters from the tube and railway station. Cakes and icy water in the lobby! I loved that!

My room above a courtyard was obviously above a kitchen of a restaurant or a fast food restaurant. So we had to keep our window closed because of a terrible smell. Fortunately only on Friday and Saturday. But it’s not up to the hotel.

The location is good and hotel is near public transportation (train to Pompeii, Sorrento and Alibus to the airport - 5 minute walk). Having in mind the traffic in Naples, it was not very noisy. Historical centre was nearby. Staff was friendly and polite. Breakfast was great. The room was clean and bed was comfortable.

Bathroom was extremely inconvenient because there was a sliding door which is not closing properly and you can see and hear inside. Drain was clogged and you cannot shower properly. For a 4 star hotel you get only shower gel and soap. WiFi connection was very weak in the room.

I thought the hotel got the job done. Close to the train and bus station and the internet was fast. They were able to call a cab for us to the airport. Everything was smooth. There was good food near us as well.

The bathroom was a little smaller than we hoped, and perhaps a little far from the nice areas of Chiaia etc. We had to walk through slightly sketchy areas to get places.