We are very happy with our stay at this hotel. The location is great! Walkable to a lot of places. Also very easy to reach via metro. The room size is decent, bed is comfy, and everything is clean. You leave the keys at the front desk which is 24hr, so super secure!

Because it's on a main shopping street, Sat night can get a bit noisy even with the sound proof windows. You can also hear the noise from other tourists coming in/out their rooms. There's no breakfast included, but there are tons of cafe downstairs. Would be great if the hotel offers free water though. Also there is an elevator, but you need to get off on floor 2 then walk down a few steps. We totally missed that the 1st time. It can be easily resolved if the the hotel provides a sign at the exit of the elevator.

Location is fantastic, staff is very nice, room was big and cosy.

When using jacuzzi it did not work and instead leaked the waters to the bathroom floor. We told it to reception but nothing happened. Maybe she did not understand, that problem is in the tubes, not in the bath, so it needs a plumber. Or maybe she did not get the plumber. We were not informed. But you can see it was not fixed, when waterpressure is not normal.. However, few days stay, we manage, but! We bought more expensive suite because of fex. jacuzzi. And we were not offered any compensation. Note to myself, before booking, ask hotel if things are working in the room. And note to hotel, if you cant check and maintain jacuzzis, put a luxury shower instead to the room and skip the tub.

The staff was fantastic. We saw three employees at the front desk during our stay. All three were polite and helpful with our questions. Roberta gave us terrific recommendations. For our first visit to Naples, we chose a great location by staying here. We walked in every direction. The Metro was nearby for getting to the train station after check out. We arrived by ferry and left by train. Both were convenient to the hotel location. We didn't mind the steps to the lobby. We like steps. It was nice to be a little bit away from the busy streets of Naples.

The location couldn’t be any better. It’s right at the main shopping street and the historical center is just a short walk away too. The metro is almost right in front of the building so getting to and from the hotel couldn’t be any easier. The room was absolutely beautiful, fairly big and comfortable. There’s a small balcony area with a tea set and it’s nice to look outside and just people watch. Everyone at the reception was extremely friendly and quick to offer tips for anything, or just happy to have a bit of a chat. I couldn’t have asked for a better Hotel and I’d love to stay here again when coming to Naples.

While the noise from the street is practically non existent during the night, my room was located at reception level and thus it could get a bit loud at times.

Great location - near to everything. Good sized rooms and polite reception staff. Very clean. Very near to metro station Toledo

Difficult to find. The sign of the hotel from outside is not easy to see. The lift is small and was out of order one day. Very early check out - 10.00am

The hotel is clean and comfortable (tea facilities i the room were super nice). The Ladies at the reception were very friendly.

The check-out time is a way too early. 10 o'clock is too soon no matter if you wish to sleep longer or your plane is very late in the evening and you wish to have some rest before further visiting.

Staying in the Spanish quarters made us feel like we experienced the real Naples. Hearing the young population party during the Milan vs Naples game was loud and exciting but closing the balcony door closed off most sound. The cleaning staff is fantastic and will make sure you never have anything to complain about.

The bed was a bit too firm but everything else made up for it.

Staff were incredibly lovely, always available to help and were great with recommendations for bars/restaurants. The location was great, right on the mainstreet and only a few minutes away from the subway station. The room was really big and great value for money, hot tub was fab. We felt very safe too as you needed to buzz in to get into the hotel, so no strangers could come in.

I loved the mysterious entrance that doesn't reflect the standard of the Hotel , the location is just perfect 4 metro stops from the train station. The Staff is smiling helpful and friendly. We loved it.

Unfortunately no breakfast available but there is plenty of cafés around. The sign of the hotel outside somehow difficult to find.

Location in a beautiful old palace on Via Toledo in Naples. The staff was very friendly and helpful. Many thanks to Claudio, who gave me absolutely great dinner place suggestions. I ate the best pizza of my life. I wouldn't have been able to choose this place myself. The room was clean and spacious. The French balcony on the little alley was a nice addition. The staff is there at all times of the day. The room is cleaned daily.

There was nothing I didn't like about the hotel.