it’s clean, the two guys at the restaurant are so nice, always with a smile and the best attitude.

in my room the key (little card) stopped working, and also suddenly half of my room was without energy. at the beginning the staff told me there was nothing to do. was until I told them I wasn’t going to pay for a room like that that they gave me another, much better room.

we were travelling from London and we had only english pounds with us. As it turned out there were holidays in Italy and money exchange didn’t work. so the stuff of the hotel were really very helpful-thanks a lot to the beautiful lady on the reception and her manager. they solved all. very very helpful people are working there. thanks guys!!!! the roof of the hotel is amazing! so beautiful view to the town

Spotlessly clean hotel staff very helpful and friendly !beds were very comfortable breakfast was basic but good!very central and lovely roof top area to relax and sit out in!!

Would have liked a kettle in our room but that was the only fault but you could get boiling water milk etc at reception!so can't really complain!

The hotel was clean and easy to get to on foot. The bed was comfortable and overall the room was pleasant. Breakfast was good and the staff were very friendly and polite.

The curtains in the room didn’t block out the street lights very well at night.

The hotel location is great, in the centre of town. Basic rooms but clean. The breakfast is great if you like a big selection but I only like muesli in the morning and this was unavailable for 2 mornings. Lovely staff made sure it was back for my final day.

Lovely balcony off the room, and going up to the solarium gave views of the lake as well.

Single comforter provided for each side of the queen size bed, and didn't give us any options for the temperature of the room, which was too hot

Location is perfect. Staff are helpful.

The room should have at the bare minimum a complementary bottle of water per guest each day and were possible coffee / tea making station. I think this would be a welcome addition.

Nice breakfast and nice hotel staff, would book again!

Parking situation could be better organized but rest was just fine!

Great location and very central.

Room was basic but very clean!

The location, room and staff were wonderful. Breakfast was perfect. The outside solarium on the roof was great day or night. Room was good size and comfortable bed. Hotel and rooms were clean and well maintained.

Even with the good help from the staff, parking in Riva is not easy. Bed pillows were not firm enough for me. As an American I miss not having ice available. Strange, but there were no glasses in the room.