From the views of the Bay of Naples, to the quality of the food and drinks (one of the best White Russians I have ever tasted), to the private bathing area and friendly and attentive staff, this truly is a remarkable hotel. All the attractions of Sorrento are within a short walking distance but the hotel is far enough away that you can relax and recharge in peace and quiet.

Nothing at all. I cannot recommend this hotel highly enough. Spend an evening watching the the sun set from the bar or restaurant and I have no doubt you will feel the same.

Location is amazing, next to the ocean and a walking distance from the city. Staff was very helpful and friendly. Beachclub was outstanding.

Air conditioning at the room was not sufficient to cool the room down which made sleeping difficult. At the beach club no reservations were allowed but we saw staff reserving spots in the morning for some guests. Secondi Piatti at the restaurant was poor quality and the portion was too big.

The hotel is in a great location. Staff are exceptional. We have been to this hotel several times now, and one of the main reasons we keep going back is that the staff come across as one big happy family, and they make you feel at home. Big shout out to the pool lifeguard Peppe and the bar staff who looked after us so well, as well as all the other staff members from the front desk, restaurant and room chambermaids who were all very friendly and helpful and did a fantastic job. The location is superb, but the staff will make this holiday special for you.Treat them with respect, and they will all go that extra mile for you. Food in the hotel Blue Bistro restaurant is excellent and well worth a visit. The breakfast buffet has a wide range of treats to eat. I would highly recommend this hotel, and we will be going back at some point in the future.

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Great views, but especially sunsets! They have a private dock with an elevator down that allows you to sunbathe and jump in the ocean. This allows great views of the cliffs. The staff were very friendly and helpful. We came on our honeymoon and they left us a celebratory dessert that was super sweet. We took a taxi in and out which was pricey but convenient to be dropped at the door. This eliminated any walks with luggage if we took public transportation. We would stay here in a heartbeat again!

It was perfect! The staff were amazing and very friendly. The hotel was decorated beautifully, the location was about a 10 min walk to the center but on a lovely safe street and it was nice to be away from all the tourists. The staff seemed to all love their jobs and if they didn’t it was not apparent. They were always welcoming.

Nothing

The location of this wonderful hotel affords guests stunning sunsets, a great view of the gulf of Naples and Vesuvius whilst being a few minutes walk from from the main square. The rooms are comfortable, clean and well equipped and the facilities, including restaurants, a private beach deck and pool are all well managed. The breakfast was too good for my will power during the visit with many irresistible choices. The best indication I can give is to say that by the fourth day we had already booked our stay for 2023. Thank you Grand Hotel Riviera. We had a great time and can't wait to return.

It was perfect

Our flights were delayed & re-routed to several countries. Arriving in Sorrento at the beautiful elegant Grand was well worth the hassle of getting to Sorrento. Perched on a cliff facing Mt Vesuvius was gorgeous. Staff made you feel like royalty. It's about a 10 minute brisk walk to town. Several hotels a bit closer but the prices increase the closer to town. You will not be disappointed with your stay!

Everything!

The weather was raining that day, but we took the lift down to the beach and were able to get some pictures. Loved the view from our room. Loved the patio! That was awesome! We had dinner at the Blue restaurant on the 2nd level, and that was amazing! Great service! Breakfast was amazing the next morning!

We had 2 twin beds pushed together with separate bedding. This was our 25th Anniversary trip, so we didn't like that we had to sleep separately. It was just 2 twin beds pushed together. I requested a double bed, and they even sent me a message that my request was met. But they took the 2 twin beds and pushed them together. That was the only downfall though.

You must stay in this hotel!!! Top class hotel with the best location, views, staff and service! Stayed here 10years ago with my hubby and brought my mum here now. Won't be waiting that long again for sure! Absolutely stunning hotel, I would live in it if I could! Breathtaking views from the cliff of Sorrento Bay, Vesuvius etc... The lift down to the beach is the best! Nice ,leisurely 10 min walk to the centre of Sorrento along the cliffs. 15min walk from the main train/ bus station. You can book boat trips to Capri, Positano etc directly with the hotel. Staff and service excellent as I remember. Thank you to Giovanni, Miguel and Guisy for your services with smile. Hope to see you soon!

Our stay was too short!

Beautiful hotel in a gorgeous location! Our room was clean and well designed, very comfortable bed and a nice shower. Our tv had access to Netflix which we enjoyed watching as we could watch in English, unlike the ordinary Italian television of most hotels. The breakfast was delicious and had a good variety of food. Staff very friendly and helpful with any queries. On our day of departure, we had to check out early before breakfast time. The hotel were kind enough to prepare us a bag of breakfast food to take with us, full of croissants, rolls, jam/Nutella, fruit, juice and water! The pool was great and had a gorgeous view overlooking the cliff, with views out to the bay of Naples and Mt Vesuvius. Two yummy restaurants on site, but only a 10 minute walk to central Sorrento town where there are other restaurants and bars. We made use of the valet parking at the hotel which cost us €10 per day.

The private beach / jetty looks fantastic but as someone who does not use lifts, I did not get down to it. There are stairs but these take you directly through the rock of the cliff and we’re quite dimly lit.