Third stay at this hotel over twenty years. In good weather, the location is excellent. This time we were there in raw, cold December and it seemed too far from good restaurants long after dark. Formerly, though, we loved being directly on a small, working canal where we could watch local commercial maritime activity in a quiet, interesting neighborhood. The hotel is only a five minute walk from the Accademia Bridge and vaporetto stop, extremely convenient. As for the hotel, the staff couldn't be nicer. Extremely important in Italy, the beds are perfectly comfortable, made with good linens. All is immaculate, and there is a nice bar adjacent to the lobby for nightcaps after returning from dinner. Breakfast is exceptional, almost extravagant, with every choice you could want as well as freshly made omelettes to taste.

We always choose the same room, front corner, which has windows looking directly out onto the small canal and another with a view towards the Grand Canal. It's a very small room, however, and tiny bathroom, and over five days, we felt cramped. A more serious problem, though, is that the furniture isn't "real," that is, there are tables with no drawers, cupboards with no shelves, no place to put anything. We never could really unpack and got tired of trying to rummage through our suitcases and sort table top heaps of necessaries. Night table drawers, hooks on the walls or doors, and most important, shelves in the empty space in the armoire would make an enormous difference.

beautiful hotel,comfortable room and bed,amazing view from the balcony,in a quiet area,good selection of food for breakfast. perfect location,few minutes of walk towards the lagoon with a beautiful square,restaurants on the left,or to the right a few minutes to the accademia bridge and vaporetto stop to easily reach any part of the city.

Fantastic location. Lovely room with a small balcony over looking a beautiful little canal and views back to the Grand Canal. The air conditioning was great given the hot weather. The staff were wonderful and the included breakfast was good and generous.

The room was upstairs and in a different but linked building to reception, so it was quite a convoluted walk from the lobby, and the lift wasn’t working. The concierge helped carry our bags to our room on arrival, but it was a bit of a struggle carrying them ourselves when we left. The room was quite expensive, but it is in a lovely heritage building in Venice in peak tourist season so none of this was unexpected.

I stayed one night at American-Dinesen. I booked the Superior Double room with Canal View. The room had a cute balcony, was very clean, and all necessary amenities. The staff were helpful and friendly at check-in, showing me to my room and highlighting features within. The hotel is in a great location for taking in the sites and is easy walking to Saint Mark's Square and Rialto bridge. The hotel was nice enough to store my bags at no cost the day of check-out so I could explore a bit more! It was what I needed for my stay and a private water taxi from the airport took me directly to the hotel. Overall, a nice stay but a little overpriced, maybe.

The blond female staff member that was present at reception when I returned to retrieve my bags was not at all helpful. In fact, when asked about how to get to the shared water taxi, she turned up her nose and said something to the effect of, "I don't know anything about shared taxis. Our guests arrive by private water taxi." I explained to her that I had been told earlier by the (very nice) man the shared Vaporetto stop was within easy walking distance. She continued to say she did not know. Her response felt a bit snobbish to be honest and did not leave me with a good impression. I would recommend that all staff know how to advise guests regarding ALL transfer options and do so in a friendly, less uppity manner.

The hotel is perfectly located in the Dorsoduro district. It overlooks a small canal, far from the main street. The rooms are very clean and well-equipped, and I had a quiet room that didn't face directly onto the canal. Bed was very comfortable and the staff very helpful and attentive. There are also electric shutters that allow you to sleep in complete darkness.

The lights and AC in the room are controlled by a card that must be inserted when you enter the room. The location of the card is indicated by a blue light, which unfortunately illuminates the room quite brightly when you're trying to sleep.

The location is absolutely perfect! Close to everything but in a quiet street and away from the crowds. The hotel is clean, stylish and very well maintained. The staff are amazing, extremely friendly and nothing was too much trouble. We also enjoyed an excellent breakfast each morning. There’s a communal outdoor seating area, where we enjoyed meeting other guests, who were all really interesting and chatty.

Our room was a bit dark, if I go back to Venice, I would definitely stay here again, but would consider paying the extra for a room with a balcony at the front of the hotel.

This hotel really has the most helpful staff I've ever met, nothing is any trouble to them. The rooms all appear to be unique and are beautifully decorated. It has a nice breakfast room with a good choice of food. It's well located for all the tourist attractions, Peggy Guggenheim museum is literally around the corner, and the Grand Canal even closer. There is even a water taxi stand right outside so you can leave the city in style! It is well served for local restaurants for evening dining.

Nothing, I loved this hotel.

Breakfast was amazing each morning. The breakfast staff was very kind and responsive. The hotel was in a quiet residential community with a beautiful view. The room and hotel were extremely clean and well-cared for. Front desk staff during the day was very helpful with directions and making dinner reservations.

When we checked in, the temperature in the room was unbearable (81 F). After several calls to the front desk, we were told there was no way to turn on the AC or turn off the heater in the bathroom as they were controlled by an outside source (?) We were also told that we could not open the windows due to mosquitos. With all of the heat and the added stress of the blow dryer, the breaker went out two times. The good news is that so did the heat in the bathroom. The room thermostat reset as well and the room cooled considerably.

Our room was beautiful, the bed was very comfortable and the blackout blinds worked well. The bathroom was small but the shower was excellent and quality toiletries were provided. It was good to have a kettle in our room. The breakfast was delicious - good choice and food was hot, and the coffee was superb. Stage were friendly and helpful, and we enjoyed the free trip (available to guests) to Murano. Finally, we found the location perfect - close to the Grand Canal and major attractions with a good choice of excellent eateries close by.

The English breakfast tea provided in the room was not very good (but coffee at breakfast was excellent so it didn’t matter much). Storage could be better - no drawers provided and only a few hangers, so we had to keep most of our stuff in our cases.

The hotel is very well located, and the area is quite and nice. Our room had a balcony, and the canal view was amazing!!.. Hotel exceptionally cleaned, and the room was well decorated and comfortable. Breakfast at hotel was exceptional. Tasty and with a huge variety. The staff was fantastic, specially Patrizia. She is an asset for the hotel, and her kindness and professionalism deserve to be recognized. People like Patrizia make the difference.

Price is a little expensive. I was expecting to get the room showed in the photo, however it was not, and although the room was very similar, the balcony view was not as good as the one promoted. I would have rated the hotel as exceptional, if it wasn't for this.