location view kids camp teens camp Ice cream shop entertainment ( cookie was great)

food messed up room reservation constant call /text to your room for sale speech security at the family suites rude as heck

The staff was amazing ! I loved the samurai restaurant and the Bar in the lobby!!

I didn’t like that the pool closed so early , 7pm should be 10pm . I don’t like that we weren’t able to make more than 2 reservations for restaurants. I didn’t like the the lunch hours or the bar hours for the beach .

I love the location,view and staff was very helpful when getting things done

I had to wait long period of times for replacement washcloths and towels and getting my room cleaned. I had to complain to the manager of my concerns

the staff were great, beach was lovely, buffet was excellent. The room was excellent and the amenities good. We had a great time, but there were a few irks.

Being pushed to attend a sales pitch as soon as we got there off a long flight. We would not want to spend vacation time being pushed to buy a vacation club subscription. Also apart from the Teppenyaki restaurant, the a-la-cartes were horrible. They serve better food on the buffet line.

I really like the customer service from the staffs,the food was great and the entire hotel was excellent pertaining to cleanliness.

I didn't like that we couldn't get to ride on the boats knowing that it was a All-Inclusive Package we took

it was beachfront and our concierge was fantastic, Jodi. thank you! the lobby bar staff and evening entertainment there were fantastic as well. the tour desk was convenient and helpful also. the food at the buffet was better than any other place we have stayed.

USB ports at the bedside would have been nice.

Peaceful. Good food. Also very easy to get to from the airport.

We liked the location. Staff was polite and helpful. Generally it was a good experience.

The hard sell of breakfast meeting from the Concierge staff. Reception service initially was poor. The staff member walked off in the middle of us checking in. We approached a second member of staff who was equally rude. The third member of staff gave a much improved service and we were finally checked in. Was not impressed. The towels were a bit crispy.

Anthony, the Bartender was amazing! The entire staff was amazing but he really stood out. They are all so kind and understandable. The food was really amazing. It was a really great experience. I would definitely come back again.

mmm, nothing comes to mind really, it was a really great hotel, definitely worth the money.

I liked the food and the drinks and liked the fact that you didnt have to leave if you didnt want to, there was more than enough to do and enjoy. Mathew was a great host super friendly and helpful. Jamehsa was amazing and also chef Marcus made the best ox tail I have ever had in my life. I wish had more money to tip becuase i was so impressed with how amazing the stay was. Thank you for such a great time I will definitely be returning. Most likely in December for a wedding and I'm going to recommend thid to all of my family. I really hope the staff is paid well because the definitely deserve it I can only imagine how hard dealing with new faces all the time and demanding customers could get overwhelming and yet the still seemed to be so pleasant and friendly and respectful. My favorite vacation of all time jah bless each and everyone one you cant wait to hopefully see you all again

The only thing I didnt like was that the lights and the pool area closed too early in my opinion. Made it feel like the day shut down early. But I do understand that is a family resort. I would love for them to make an adult's time only one day.