the decor was beautiful throughout the resort. entertainment staff are wonderful. the waiters/waitress very friendly and eager to accommodate you. housekeeping staff attentive and continued to inquire if you needed anything. kitchen staff half and half 2-3 were not friendly at all. not smiling even when you talk to them. the balcony view is stunning looking at the property. gardening staff was also friendly and keeps the property nice. guest service and resort store staff was nice also.

check in was ridiculously lonnnggggg! Bed/mattress uncomfortable. what ever they clean the floors with is very slippery, in the rooms and hallways. Bathroom double faucets both not working completely. if the sink had soap the faucet didn’t work. but all bathrooms were super clean. At the buffet accommodations for non meat eat eaters should be available on one grill every meal. Too much pork touching/near chicken or fish from the grill also. kitchen staff half and half 2-3 were not friendly at all. not smiling even when you talk to them.

The cleanliness, staff friendly, food was good

The room numbers are confusing. I also had to change my access key twice even though I didn’t store it with my cell phone - as instructed not to do by the check in staff

Breakfast was superb with more than breakfast options as it reached noon. The food tasted great al 5 days we were there. Options included eggs, pancakes, waffles, French toast, yogurt, fruits, natural juices, variations of coffee/cappuccino, cereals, granola, etc. In short, it covered most if not all bases for breakfast. Lunch and dinner was even better!

Not all waiters/waitresses were as attentive as other experiences we've had in other countries. A more positive and friendly energy goes a long way, specially when you are trying to enjoy a getaway from your busy life.

It's the local ppl that you hired that makes the stay Amazing. However, it's hard for them to smile when they make little pay while the guest experience luxury living off of their labor. The world is screwed up. You go to one resort you've been to them all. It's the ppl that make it worthwhile

More of the island food. I came to get the authentic experience not European experience smh

I loved the staff, the 24/7 Cafe, all amenities

There can be more improvement on the jamaican food served. It lacked the flavors I was expecting. I wish the room lighting was much brighter. And the full body mirror was in an awkward position. I was getting ready for a wedding and it would have helped if it was better.

The atmosphere, entertainment, food, and the staff. All the staff members were polite, welcoming, and attentive. I thoroughly enjoyed my stay, and I would recommend this hotel.

The shower in the room was blocked, and the room smelled mouldy.

It was super Clean! Bug free! Front Desk representative Cora was Excellent getting me the right room. Staff friendly, and beautiful smiles. Food was ok. I’m really picky , I loved all the Restaurants. Everything elce was Excellent!

All room service food was delivered cold. Not Good Food truck on the beach served cold burgers and cold jerk chicken, and that’s a no-no

the staff. they were pleasant, helpful and always wanted to please

the shower was super small, had no grab bars and no hot water

I liked the size of the room and all the daily planned activities to keep visitors entertained if they chose to partake.

The multiple power cuts on one of the days

EVERYTHING

TO HAVE ACKEE AND CODFISH ONE MORNING