The Japanese-style breakfast was great for a quick and efficient meal before heading out for the day. The location was easy to access from Fuji-Q drop off and the local streets were nice to walk around. Excellent view from the room in the morning even with classic Fuji cloudy weather. The hot spring was lovely, very nice in the winter weather and the room was a generous size compared to other accommodation for the price.

with the exception of the hot spring, the facilities were a bit dated, but frankly not too out of line from the price. While it's partially my fault for not pre-booking dinner, when I decided to get dinner at the attached restaurant on the evening of my stay, I went to the restaurant 45 minutes before what I was told was last order, and I was told the restaurant was closing earlier than the usual opening hours. This meant I had to walk out to other restaurants in 0 Celsius weather. If I had known the last order time was an hour earlier than I was told that night I would've gone down earlier.

A spacious room (compare with many other hotels in Japan), not far from Fuji Q station, with excellent staff service. The staff is very informative and helpful. Enjoy a great outdoor onsen, providing a peaceful experience. A good breakfast is included. Additionally, the location is close to a large supermarket, restaurants, and Fuji Q Highland Theme Park.

When traveling to Fuji Q by expressway bus, reaching the hotel from Fuji Q Highland Bus Station can be challenging. It’s quite a distance to walk, especially with luggage, and particularly inconvenient when there are no taxis available.

Our twin room had all the amenities you would need for a short stay: mini-fridge, Nespresso machine, and bathrobes. We stayed as a family of 3 and found it plenty spacious. We especially enjoyed the rotenburo onsen during the snow fall – thankfully, when we were there, it was empty so we were able to enjoy it in private. The massage chair (free of charge) is also an amazing plus after a soak in the onsen. The breakfast was hearty – and you can choose between Japanese or Western-style. The Korean BBQ restaurant in-house and the bakery nearby were also delicious!

Short walking distance from the Fujikyu-Highland train station but it was along a busy road. When we arrived, it was snowing and so the roads were icy. I would not recommend walking if it is snowy/icy or it's dark outside. Thankfully, the front desk was happy to call us a taxi so we ended up taking more taxis than planned.

Really nice hotel, I believe its a hidden gym. Great location, friendly staff as well as very comfy, had the onsen all to myself for 2 nights in a row as well as the massage chair.

The one thing that I would have hoped didn’t happen was that I paid for a Fuji view room yet when I arrived I was given a normal room. Kanagawa san tried to correct the mistake by giving me a a Fuji view room for one night as they were fully booked the night after so just changing the rooms and all was a hassle. I also believe its slightly pricy for the room size.

Absolutely loved the stunning view from the room. Even our first floor room had a lovely view of Mt. Fuji! The public onsen was delightful and really refreshing after a long day of walking. The hotel is not in the main Kawaguchiko town, and so it's quieter and peaceful. Loved the slice of quiet Japan life we got to experience.

No food options for vegetarians. But that's to be expected and the supermarkets nearby have good produce and packaged eatables.

It was very nice, clean and comfortable. The onsen was little but amazing and there were no people when I used it. It's 3 minutes from the most amazing restaurant I tried in Japan (Gin) and also has a restaurant inside, but it was full when i went. It's quite close to the train stop (little than 10 minutes)

I love having the onsen! I went at 9pm and had the place all to myself. There is also a massage chair in the lounge for after a soak. The staff are so friendly. They were very helpful when I needed to send my luggage to the next hotel. They also found my battery pack that was left beuind and sent that with my luggage! Really appreciate the staff. The Yakiniku restaurant attached is also very delicious! And as a guest, you get 10%off.

The best part about this hotel was the onsen. The room was clean even though you could tell it was a bit dated. The restaurant downstairs serves very good yakiniku. View of Mount Fuji from the room was a nice added bonus. Parking at the back of the hotel is available free of charge. There is a large supermarket nearby and a pharmacy.

Nothing to complain about.

The location was phenomenal. The rooms were clean and service was top notch. It is a great place to go and the view of the mountains was perfect.

Elevator is very small. If you travel with lots of luggage, this may be an issue. If you travel light, this place is the place for you.

Initially, this hotel seemed a little remote but we came to appreciate being away from the crowded Kawaguchiko. The view of Fuji from the room was a real bonus. Staff were very helpful; breakfast very good. Very grateful to the hotel for minding our luggage on the day of departure.

Nothing