The service was incredible, from the time we booked to the last goodbye. It was our first time in Japan and for most of us, our first time skiing. Naoko helped us with absolutely everything, booking extra space for our friends, booking the right tickets for ski lifts, guiding us where to go, looking for ski school, renting gear and equipment, taking buses, you name it! Always so kind and calm! Everyone in the hotel was extremely friendly and helpful. The place is really clean and like a home! You can pretty much ski from the hotel car park! Food was beautiful and it was just so nice to relax in the Onsen after a day of ski and before a feast! Not worrying about restaurants, with 4 teenagers, all we did at night was enjoy their company playing ping pong, cards and chatting about the day! We couldn’t feel more comfortable or welcome!

Nothing.

We found this place so comfortable and clean. The staff were so nice and helpful. The lady at reception spoke good English. The Japanese breakfasts and dinners were all made with such tasty and fresh ingredients and there was always plenty to eat. Loved the onsen and sauna after skiing all day. Easy to access shuttle buses. When we left, it was snowing heavily so they kindly have us a lift up the road to the bus stop. 10/10

It was a truly pleasant stay at Shirakabaso Kogen. Take san welcomed me right away! From the service, room, meals and staffs at the dining and breakfast room was always nice and kind for a solo traveller like me. Naoko san, Saiki san Yama san and Kiku san, some that I could get names of.

Nothing ... it is an old hotel like the rest in the area, part of the charms of Shiga Kogen.

The staff members were exceptionally helpful, paid attention to details and were very attentive. The included breakfast and dinner at the hotel were good -- the kitchen took care to alter the options every meal.

Nothing. This was one of the best resort hotels I've stayed in.

Beautiful location up in the mountains and near slopes, really nice and accommodating staff, great onsen - including small, private onsen options for the shy or prudish:). Enjoyed the traditional food as well.

A bit dated, but clean and comfortable with all the amenities.

extremely helpful and friendly staff, super efficient hotel. great location to Shiga ski area, quality ski rental, lovely indoor and outdoor onsen, delicious dinners

western beds were too hard. would consider Japanese room for next stay

the hotel is in a small ski resort and has an agreeably old-fashioned feel about it. The staff werw extremely vriendly and helpful. The hotel offered a good breakfast and an elaborate dinner. It has an "onsen", a hot mineral bath, outdoor.

We had a wonderful experience in this hotel! Beautiful Japanese style room, lovely and kind staff, superb meals. We also really liked the location close to so many points of interest.

friendly and helpful staff, super location, relaxing onsen with sauna, massage chairs in the room.

nothing

Naoko, Kiku, and the entire hotel staff went above and beyond, making our stay delightful and memorable with their exceptional assistance and warmth.