The rooms are very modern and the bed is comfortable. The bathroom is a good size, and the onsen is decent sized too. The stafff were also so nice and helpful. Great customer service.

The onsen itself looks a bit old and tired. It doesn't remove from the experience but it isn't the best I've been to. The resturant food is underwhelming (we had both breakfast and dinner), over-priced with small portions. Beware not to get to the hotel via bus from Odawara station. The walk from the bus stop to the hotel involves walking through a dodgy place, uphill near a main road. Just take the train to Gora station instead, a 2 min walk from the station.

The location is fantastic, absolutely perfect for walking around to sights and for arrival/departure to other destinations. The staff were absolutely wonderful, everyone was friendly and helpful. The room was big and the hotel in general is well curated. Breakfast was lovely, and they accommodated for my dietary requirement without issues. The onsen area was clean and easy to use. We were able to easily leave luggage before check-in and after checking out which made our stay easier.

The mattresses were way too hard unfortunately, it made for a very uncomfortable night. I wish the onsen was a little cosier, and when I went the water wasn't very warm, which someone else commented on as well. I would have preferred not to have to book a breakfast time ahead, although I understand they wish to have a smooth buffet experience.

Fantastic hotel, perfectly placed next to Gora Station. Comfortable, clean room with lots of facilities. Don't miss trying the breakfast and the set meal in the evening, they were delicious. Staff are really helpful and friendly. A wonderful place to visit with so much to see and do in the area, suggest getting the Hakone Pass for travel on trains, buses, cable car, pirate ship and discounts or free entry in places like Gora Park and Hakone Open Air museum.

Nothing

Exactly at the station, very convenient. Big and beautiful room, fully equipped. Nice onsen (kimono and towels provided for it). Available washing machine and drier for a fair price. Extremely clean. Breakfast fair enough. You also have the option to have dinner at their restaurant (we did not visit any other restaurant in the area so we cannot say whether it was more or less expensive, better or worse than other options. It was simply enough and very comfortable option after a long day).

Weekend the room is far more expensive than weekdays

One of the best locations you can stay if visiting Hakone as it's right beside the cable car to get you up the mountain. The Yunessun Onsen complex free shuttle bus also goes from directly across the road(great for kids and adults who want to try a non nude Onsen)Hotel is modern and minimalist in design. Good restaurant on site, breakfast is satisfying. Staff friendly and helpful. Room was expensive relative to the rest of Japan but good value for Hakone.

All good.

This hostel was a great place to stay for two nights. Right by Gora station which made it easy to get to and easy to reach popular attractions in the area. The restaurant on site was great and even had vegan/vegetarian options which was a huge relief as there wasn't too many other options around.

Room was excellent, location great and staff exceptional, great to see young professionals who are dedicated to customer satisfaction. Food was exquisite and very accommodating for a vegan and people with allergies, we ate at the restaurant every day. Wifi excellent

Nothing

The staff were very attentive and kind at all hours :) The rooms were very clean and spacious compared to Tokyo. I was worried that the onsen would get full but there was always space when I checked in the evenings. On my last night, I had the onsen to myself which was a special experience that people pay a premium for elsewhere. This accommodation is very close to Gora Station, which makes it easy to get to from Tokyo and allows easy transport to Lake Ashi. Also the free shuttle bus for the Pola Museum is right outside the accommodation, and there are many parks/museums within a 10-15 minute walking distance.

Pay attention to the location. After 5PM, there isn’t much to do in the area and there are limited restaurants that are open. This worked for me, as someone who likes to relax in the evenings, but may not please busybody travelers!

We are a family of 3 from singapore and were welcomed by very friendly and welcoming staff such as Mio-San. She speaks good English and introduced the hotel's facilities and etiquette with great patience and a pleasant smile. The hotel also took the initiative to send us some recommended itineraries and places of interests near the area. The included breakfast we had for 2 days were sumptious and value for money! The best part of the hotel is its location. It is right beside the the Gora station through an underpass. We were very appreciative that Mio-san even came out from the reception area to bid us farewell. Will definitely recommend others to book their stay at hakone with Emblem.

None

First, the location is ideal - literally across the street from the train station. Second, the staff was extremely friendly and welcoming and the hotel was very clean, modern with a minimalist yet warm feel. We stayed in the family suite with 5 beds including 2 bunk beds and the room was VERY spacious with a long table and comfy seating. But the real gem here is the restaurant - the prix fixe dinner was so beautifully prepared with many local ingredients (it was so pretty we had to take pictures of it!) and so delicious. It was a large amount of food and all very fresh. They were extremely accommodating and conscientious of my daughter’s multiple food allergies and her alternatives looked and tasted as high quality as ours. The breakfast was also hearty and a fusion of Eastern and Western style. My whole family of 5 loved it! We wished we could’ve stayed longer!

Can’t think of anything to not like!