This was by far the most expensive hotel we used on our tour of Japan, but the only one with half-board included, which was much appreciated - looking for restaurants nearby would have been a challenge around the steep streets, especially for people of our age. To our delight, the evening meals were 5-course affairs, a mixture of Japanese and European dishes (e.g. onion soup!), different on each of the two nights, with a good selection of reasonably priced drinks. Breakfast was a buffet, again with a mixture of Japanese and other foods. The staff were brilliant and very helpful, especially with handling our baggage. There is a courtesy shuttle to and from the station at Gora that you can use each day (though you need to book the time in advance), and this gives easy access to the Hakone cable car and ropeway.

There is no lift - not a major problem on arrival and departure as the staff were happy to help with baggage, but something to bear in mind if you have trouble with stairs.

Extremely friendly and accommodating staff, nice location in the nature and modern and spacey rooms. The beds were very comfortable and we could use the Onsen bath free of charge. There were slippers and Yukata bath robes to rent for free, we felt it is a very traditional place and definitely was a unique and relaxing experience. Tje reception provides a free ride to and from Gora station that you can sign up for a day in advance.

The only not perfect thing was that the reception didn’t speak much English and we sometimes had to use a translator.

This place had traditional food and both public and private Osen. The place is also very clean.

It's a 4 minute drive to the town, the walk is steep.

The food was some of the best food I have ever had. The meals were beautifully presented and absolutely delicious. I could eat there every day. Also, the staff were all so kind and accommodating. The whole place was beautiful to explore and the room was oh so cozy. The bed was the most comfortable bed I stayed in through my whole time in Japan.

The foot massager upstairs next to the massage chair was pretty bad, it hurt. Also, I wish that I didn’t have to cover my small tattoos!

Super friendly staff, a lot of toiletries provided for the onsen. There's a restaurant nearby that you can go if not joining their meal plan.

Location is not very convenient when traveling with our toddler who can't walk much uphill. Bus stop nearby only runs once an hour toward later afternoon and stops at 5pm.

Nice hotel, very kind staff.

A bit far from the train station, impossible to walk, although they offer drop off and pick up at predefined times. Dinner was good, but not enough for a big appetite. For breakfast, mostly Japanese food, lacks more options for foreigners.

The room was a nice and the beddings were comfortable. There is a scheduled shuttle bus to Gora in the mornings so it’s convenient. A nice place if you want to just relax and chill within the property, so it’s better if you book your meals with the hotel.

The dinner had a nice platter of sukiyaki beef, but it would be nice to have some sashimi for appetizer. Onsen is quite small, so plan your time to use it to avoid crowd.

The address ink in booking.com didn't work. It led us to a different location, quite far away from the hotel. This happened a couple times during our Japan stay. The hotel address should be available in both English and local language. If a link is used, it should use Google map that provides better guidance.

Such a relaxing and peaceful place to stay in Hakone! The room was spacious (which is a rarity in Japan)! They also provide shuttle bus service to Gora Station which is helpful, but it's also close to a bus stop if you need another way to get around :) The hotel staff were friendly and accomodating, and the breakfast was an experience!

The staffs in this hotel are so friendly and helpful.

Transportation is time-consuming and inconvenient from the Gore station to the hotel. Even though the hotel provides the shuttle services, it requires a specific time to arrive and being picked up.