The highlight was the breakfast . The onsen was also nice .

The hotel does not offer massage. They can arrange for somebody from outside the hotel to come by and do the massage in your room , which is not ideal. We arrived in the evening to Gora train station . The hotel van runs only until 6 pm. We called the hotel for them to organize a cab, but they wouldn’t organize it (it was cold and raining and we had to wait for quite a while to get a taxi

The room itself was great, so much space (unheard of in Japan) and certainly worth the money. Best bed we stayed in throughout our trip. Was also nice to have Netflix access after a big day. Didn’t try breakfast but got cake and wine sent to room and it was delicious, well-priced and came quickly.

We paid extra for the Mountain View room, knowing many reviews had spoken poorly of the river view. Well our ‘upgrade’ was a view of a carpark and bins and trucks. The whole reason we stayed there was for the view of the mountains in the snow so I was highly disappointed. Also, the hotel is in a good-ish location but I would try hotels closer to Gora next time. We didn’t organise a shuttle to the station in time and it was a very steep hill with suitcases, and we are fit people who hike.

The hotel is very pretty and if you get the private onsen it is a very nice experience. They have a shuttle/car that can take you to and from Gora and Odawara, which is very convenient.

The location of the hotel is not easily walkable from Gora station. You need to go through a long staircase to the river, which is also not well lit. The car service to Gora stops at 18:00, so it is not so convenient if you want to stay there for dinner. However, there are 1-2 places where you can eat and that you can walk to from the hotel. If you can, take the view to the mountains, the river side is overlooking the street/town and can get quite noisy.

Beautiful area, Beautiful rooms, very clean and comfortable. In room onsen was glorious. I felt truly special staying here!

Pick up service around gora is usually very busy. 2nd time we used it we told it's around a 40 min wait, which we were fine with as it was our mistake for not booking ahead. However the staff didn't actually put our name on the wait list so we were left waiting about 60 min before we said something, then realised what happeded it ended up being around 80 min wait for the car. The google directions say it's a 10 min walk - do not do this with luggage! There is a HUGE set of old, rickety stairs you have to go down. The only half the in wall usb chargers worked lol

Private onsen within the room & beautiful views of the mountain and rivers in the morning. The sounds of flowing river is very calming.

The location is a little exclusive from transport by train - Gora station. We had to decent a dangerous steep mountain at night to get to the hotel. The hotels should inform the visitors to not go through this route and provide a sort of communication service from Gora station to be able to obtain the shuttle service.

The hotel is situated out of town but is very close to the cable car and other amenities. It was a great location to get to the lakes and the sulphur springs. The staff were amazing, all of them. The assistant F&B manager Shun Gyoda was very concerned as there were a lot of children running around and spoiling our romantic dinner. He moved us to a quieter part of the restaurant. The facilities in the rooms were unique, we especially enjoyed the onsen bath outside on the patio of our room which was a nice touch. The food was very good, breakfast was amazing with a choice of Asian or European dishes. Everything was well maintained and the eye to detail was exemplary. We definitely will be going back.

Not much.

- The staff are very professional + Frindly . - The river view is amazing and relaxing. - We’ve had the best service at the restaurant, we don’t eat pork or alcohol products for religion  reason and they were very understanding. - The shuttle bus service  to and from the hotel  was very convenient . - Special thank you to the housekeeping lady how found my diamond earrings without me even realising that I’ve lost them .

The only thing that I think needs to be improved is the toilets, we booked two rooms and both toilets had an unpleasant smell .

Excellent hotel, very clean and all amenities provided. Staff were great and restaurant had excellent buffet breakfast and dinner menu. Private onsen in room with amazing view, made it a very romantic place to stay. Would definately stay again. Location a little away from Gora but they offer transport for free!

The public onsen/pool was great but all pools were too hot. It would've been better if one or 2 pools were cooler, making it easier to relax and stay longer. The staff were not aware of what dinner meals looked like and came with. We were advised incorrectly by staff that meat dishes did not come with any sides or veges.

Great place to relax and enjoy the surroundings and hikes. Staff was very friendly, very good breakfast with lots of choices, comfy room and beds.

We would have appreciated to have more storage space (when travelling several weeks) but it is often the case in Japan. Jacuzzis we not working in the public onsen but it was because of other customers that pressed the emergency button. As a personal opinion, I would very much prefer that relaxing, zen hotels such as this one were adults only.

It's a posh hotel with lovely hot springs and spa area, and a foot bath outdoors. I believe each room has their own outdoor bath - we certainly enjoyed it. We stayed for 2 nights before going back to Tokyo and flying home. It was very relaxing. This hotel has no problem with tattoos - it was very hard to find one in Hakone so it's a definite plus as my husband has several.

The location is a bit out of the way - we took a bus from Odawara Station but a taxi back as the buses were very crowded. Price is a bit steep to be honest - we paid more for 2 nights here than for 8 nights in Tokyo. I also asked about price of breakfast - it was close to 4000 yen per person per day! We just bought food in Seven Eleven instead...