Plenty of amenities: free bar and tea, big rooms and good location. Perfect Japanese style breakfast. Free shuttle service from Gora station to the hotel (it's uphill!).

Tablet check-in took longer than expected (since it didn't save the taken picture), plenty of messages via Booking - almost like spamming. The reception called our room twice to ask us about the breakfast time. The staff wasn't available when we returned to get our luggages and we almost lost our train in Gora (and the following Shinkansen connection) because of that.

Very spacious room. Nice tea bar and even have some alcoholic baverages to try. Nice onsen included. Good location, couple minutes walk to the rope way. Some good restaurants nearby. Off street parking available.

No soundproofing and no blackout curtains.

Extremely pleased with the Japanese experience All staff were helpful and polite The meal experience was exceptional We also liked the shuttle service from the train station

Large rooms yet cozy, big couch, free shuttle to Gora Station and more freebies (drinks, ice pops, yukatas), friendly staff, easy chek in, their electric kettle (haha!)

late check in and early check out conpared to other hotels, and the location (it's not that far from the station, but the steep road to get there makes it difficult to go on foot)

Very clean, polite staff, and much nicer than we were expecting.

There was confusion with our breakfast time on both days. This wasn’t an issue at all and was resolved very quickly!

Japanese style breakfast and dinner were the highlight of our stay.

Wifi coverage at the room. Staff’s knowledge and readiness to help.

The room was very nice. The breakfast was wonderful, we were very happy with it. The staff were all very pleasant. We enjoyed the onsen and were able to relax nicely.

It would have been nice to have chairs and a table on the balcony. Also the toilet is rather small and difficult to use for an ostomate. But I was able to manage.

The staff was really polite, free coffee/cacao 24/24, free ice pop stick. I really like the bed, it's comfy. There is free yukata and there is a jacuzzi onsen outdoor (only for men).

The hotel is on a hill, quite difficult to walk there with luggage. Didn't know that there was a free pick up service from/to the train station :/

The hotel is small but it is really cute and thoughtful. Really clean, the staff are friendly, breakfast was great. The price is just right. Overall it was a wonderful experience! Good jobs!

So far I couldn’t find one.

The room and hotel facilities are superb!!

The access from station. The slope quite steep. Better take taxi if carrying luggages.