It is a new hotel. Hotel is very generous with good quality toiletries which you can help yourself to, at the lobby. Self check-in via automated machine is efficient. Good location; near the night spots in Kagoshima and located just opposite Don Don Donki, a popular cheap chain superstore where you can get anything you need. Automated multi-story Parking is just on the right side of the hotel; note that car park entrance is just next to hotel where u have to drive into the pedestrian walkway.

We got a connecting room and the doorway to the other room is very narrow. While the twin room is spacious, the double room is tight and hard to put a large size luggage. While the hotel employees were friendly, they don't speak English. The hotel doesn't provide free parking but u can get discounted parking at 1500 JPY for 20 hours at the parking next to hotel.

The reception was fun and pretty unique. But besides that's its a regular but really solid hotels. The room was spacious, comfy beds and a TV of a really nice size. The location is pretty good as well. Even though it is in Tenmonkan, it is just outside the busy area. It is just a 1min walk to that part, and also really easy to reach from Kagoshima-chuo station. It's basically just a 15min walk, straight ahead. Although a taxi is a better option when you are with suitcases. About 1000 yen from Kagoshima Station.

Just don't look under the bed. They don't really clean there it seems.

I've seen videos of this hotel chain in the past, but completely forgot about it so it was a big surprise when I got to the reception and was met by a 65 million year receptionist 😂 I booked a regular room, but apparently there are some rooms with funny decorations too and some dedicated to children, which sounds great if you're traveling as a family. The check-in process is fairly simple, you are greeted by your holographic host once you touch the screen. For foreigners, the system will tell you to insert your family name and given name in this order, but won't recognise it, it needs to be given name and then family name. Don't worry if you come to a stump or need some help, the system will automatically call someone or you can call them on the screen. Good facilities, massive common bath (very clean), two coin washer dryers, vending machines, spacious smoking room, microwave in the lobby and manga books as well. The standard room was simple, but enough for me as a solo traveler. Chargers by the bed side, good amenities in the room and extras in the lobby, just very normal. Location was great, very central, near bars and restaurants, walking distance to public transport and the ferry to Sakurajima.

Nothing negative to point out. If anything, it would be nice to see something in the room that reflects the "weird" vibe of the reception, a painting, a plushie, a rubber dinosaur for the bath 😂

Seamless check in by the animated dinosaur which was so cute and simple. Step by step guide on the screen with english option and the whole process was less than 5mins. Check out is equally simple by slotting in the room cards. The hot bath is clean and reasonably big. Room is big for Jap standard, at least able to open up my large size luggage fully and lovely scent of the toiletries. Best is that the airport limousine is just less than a min way away on the same side of the hotel, so easy and least effort of getting myself and luggages to the bus stop which charge yen1400 for the single trip. Also love love the in room clothes sanitizer and drying machine, my jackets smelt so fresh and a few pieces dried within a few hours. Last but least, the little details of providing 2 different colored tooth brushes ( one black and one white), make it so easy to differentiate between mine and my hubby.

Nothing at all!

Got an excellent price for 2 adjoining rooms for 1N which made it value for money in terms of location, modern and new room and hotel facilities. My teenagers were very keen to try the VR headsets for hire but we had regretfully checked in only at 9pm with early check-out the next day for our flight. We had the thrill of AI check in and out. Also appreciated how new the laundry machines were (often really old and outdated at hotels). The onsen on the top floor also looked inviting but we had just spent time at Ibusuki onsen so skipped using it.

A little tight for space in the room but not unusual for Japan

Perfect position in Tenmonkan, a few steps away from the tram stop and the bus to/from the airport. Next to all restaurants and shops and there’s a few convenience stores around. The check-in process is fun and easy. There’s always staff available behind the door, that is always quick to react and very helpful. The room was quite big and comfortable (for 1 person). Clean and comfortable. The mattress is great too and the hotel in general very quiet, so perfect for a good sleep. There’s even a “steam ironing” wardrobe in the room, that irons your clothes!!!! Amazing! I would come back when in Kagoshima!

I liked everything

The public bath was a great experience (be aware of Japanese bath rules). Room size was ok for Japan, bathroom rather small but also ok. No staff around as checkin is with machines. Area also great, right in the centre of the city, airport bus stop 50m from Hotel. Several convenient stores in the neighborhood and Donki on the other side of the streer

All good. One might dislike the lack of hotel staff around, but there is a telephone to call them and they come if needed

Henn na hotel is indeed strange, if you will pardon the pun. Hen is strange in Japanese. The check in is supposed to be contactless, but I was hung up when it flagged my name and one other piece of information. I had to request assistance, only to ignore the error/warning. The location is great, one block from the tram stop and all the shops in Tenmonkan, and within walking distance of the ferry to Sakurajima and all the statues below the Shiroyama observatory. The room and bath were good, not exceptional.

Hard to say, maybe more explicit English language check in instructions. Probably it's me, an analog guy in a digital age.

It's a fine place to stay for a short visit to Kagoshima. The price is right and the rooms are adequately sized for a short stay. It's super close walking distance to most things in Kagoshima. The staff were very helpful with a few questions that we had as well. The public bath on the top floor also allows people with tattoos, which was nice.

Though the automated check in process worked fine, I'd much rather have a real person to check in with. The robot thing is very gimmicky and I'm not a fan. Cheaper parking nearby would be good too.

The location was great. We were going on the ferry to Sakurajima and it is only 2.7 km away from the hotel. And it is downtown so there are lots of restaurants nearby. There are free lockers if you arrive. Efore the 3pm checkin, and the parking lot is right next door. The room was very small, with only one side of the bed available for ingress or egress, but had everything you needed, you just had to be very intentional in space management.

I’m not a fan of the totally automated checkin. We had a couple of questions about the parking, and even though I had messaged them about it, with the language automated translation, I had trouble understanding their response. And no one to ask and staff didn’t answer the staff phone. There is also no code to enter the women’s public bath. I prefer it when they have that security, especially since I was the only one there at the time. We only stayed one night and, although it was clean and modern, the price seemed expensive for what you got.