I was there during the 1/1 earthquake and I found the staff and hotel response very commendable. Information was regularly conveyed through the announcement system. Only a few messages were given in both English and Japanese however so if I only spoke English I would have probably been a bit more worried. Overall amenities were good- hotel breakfast was as well.

Parking capabilities were a little bit lacking in my opinion. I’m glad that there’s a local garage near the attached hotel garage that you can use if your car doesnt meet hotel garage requirements, but the need buy a parking voucher from the hotel counter, then to move and re-park your car at the end of your voucher time and go back to the counter to buy another ticket is a little bit annoying if you’re staying for several days.

From the 31st of December to 2nd of January 2024 I stayed in this hotel. It was an unfortunate time, due to the Noto Peninsula Earthquake. All I can say is that the staff did an exceptionally good job of making feel us relaxed and safe. Especially Tsue-san helped me and my friend (both of us are foreigners) a lot. I am glad to meet him and the other staff in this hotel. My overall review is very positive, the breakfast was delicious and filling. The rooms were very clean. My room was a bit small but for one person, it was more than enough. The hotel is at the center and within walking distance of tourist attractions (castle, Kenroku-en, samurai district...) and lots of fun bars.

Very good location, surrounded by lots of restaurants, bars, and shopping areas, walkable to Kanazawa Castle, Kenrokuen, 21st Century Museum, and many other famous Kanazawa tourist spots.

Parking wasn`t available at the hotel itself. Instead I was directed to park at a nearby garage and then buy a parking voucher for either 16 or 24 hours from the front desk. It would have been nice not to have to take my car out, drive around the block, then park again just to get another voucher but overall it wasn`t really a hassle.

The hotel has a great location but the car parking is very expensive - you can find much cheaper car parking just behind the hotel in the private car parks (half the price of the hotel carpark). The recpetion staff spoke excellent English and was very helpful. The room was very small but the bed was comfy. I had chosen this hotel due to the rooftop onsen but this was much, much smaller than the pictures on the hotel website and did not have the views it promised, so I felt a little bit misled and dissapointed. Otherwise, it was a usual APA standard and I had a good night's sleep. Breakfast was in the small 'restaurant' in the lobby - the food was food was good but there were very limited seats and it was not relaxing to eat with everyone coming and going through the lobby.

It's far from the train station but easy to get to by bus. Going by bus is much easier if you do not have a big suitcase. Once you get to the hotel it is easy to walk to the garden and the castle from the hotel. The rooftop onsen is pleasant. The gifts of Kanazawa curry and bottled water were appreciated.

The elevators are a bit small and there are not enough of them. So there are times when you cannot get on and you have to call for another one and hope for the best.

Great location and the close parking space.

Breakfast didn't match the one in other APA Hotels even though being at the same price. Not enough choice, bread was finished, had to ask for milk and sugar because they were finished and not replenished but the worst part it was served all in plastic dishes which is extremely anti ecological and something that should not exist in 2024.

Exceptionally clean and well situated to explore Kanazawa

Since I was a solo traveler, it wasn’t a big deal, but a couple would have a very difficult time in the room I had. It was tiny. However, it’s a hotel used by many Japanese businessmen, so the small size isn’t surprising. I moved the luggage rack to the tiny space by the end of the bed so I could get through the little hallway.

Location

Lack of car park space and security to protect customer's interest. Was cheated by a unknown uniform employee to park at another car park which is quite far and was told hotel will pay for it. End up got to pay ¥1600 whereby it actually cost ¥500 for 24hours parking at right behind of hotel. One male staff at hotel counter was rude and the only answer given by him is NOTHING!!

Location is good, in the downtown area close to the castle and garden. Room had all the amenities and staff were very helpful in answering my questions. They held my luggage for me, and the public bath and outdoor bath were very good.

The breakfast was fine, but it was the same thing for two days. The room was a little small but that's okay for me.

Man what a great bath this place has. I read another comment saying the bath didn't meet their expectations from the pictures. I don't know what they're talking about. It was amazing on the men's side with both an indoor and outdoor bath. Other stuff was pretty typical of hotels of this grade, but great nonetheless.

Nothing really