So many unexpected free extras like the Yokult drinks, ice cream pops, and massage chairs. Location was so close to the train station and bus stops. Extra complements on the quality of the breakfast buffet and the attentive, courteous staff there.

The only problem we had was with the Wifi in our room. We had poor to no internet even with our portable wifi. However we could use the Wifi in the common areas of the hotel.

Location is great, just next to JR Kumamoto station. If you come by Shinkasen, it is very convenient. A couple car rental shops also are located near the station. Although the hotel does not provide a parking lot, you can find a big parking lot behind the hotel and the parking fee is around 800-1,100 yen per night.

The bathroom is a bit obsolete but well-maintained, sizable and clean.

The hotel was in a convenient location- next to the JR Station and the local tram stop. There were quite a number of eateries and a big Can Do supermarket in the JR Station. The hotel was also very close to our car rental company. The staff were friendly. Room was neat and clean. We had a good view of the city from our room and the bed was comfortable.

The hotel is very close to the train station. The hotel room was very clean. There's a small fridge and a kettle in the room, but no microwave though. The breakfast was okay, not as good as the one we had at Solaris in Kagoshima.

The room was on the small side which is typical for hotels in Japan.

Very good location, next the the JR train station and bus terminal.

It’s a 4 stars hotel, I am surprised that it doesn’t offer breakfast not public bathroom. Lighting in the room is absolutely horrible especially for seniors. There is no light in the middle of the room. The only lights are on top of the bed.

The room we booked was huge : 300+sqft. It has space for two super single beds, sofa set, bathroom with walk in wardrobe concept. So much ancillary space for movement and all. Even have enough cuoboards for storage. Instead of a kettle, the hotel provides water boiler which allows you to control the temperature of the water to be kept at. It is also located so near the station.

Twin room spacious and easy to climb in the beds. Spacious lounge to relax in nice ambiance. Near to train station and streetcar stops.

A bit distance away from the attractions and city shops and restaurants. No nearby sites for an evening stroll.

The space in the room was tight but very manageable. THere was a great bench seat that made all the difference to comfort. Of course the hotel was adjacent to the station and so very convenient to local transport - trams etc

I can recall no downside to this place

Location is great, next to Kumamoto station but in a quieter corner. Very close to Toyota rental car, so very convenient if you plan to rent a car there (just across the street. The room was comfortable. I particularly like the sofa by the window. The reception/ lounge was also very cozy and welcoming.

Nothing!

The hotel is very conveniently located right next to Kumamoto Station as well as a bus stop for travel to the airport and neighboring prefectures. It was easy to take the tram or train to sightseeing destinations. There are plenty of shopping and dining options nearby at the station mall and at the AMU mall adjacent to the station. We had a fantastic city view from our hotel room. The hotel lobby is very classy looking. Our beds were comfortable and the room spacious enough for our needs. We liked the mini-fridge and that each bed had multiple pillows (a rare luxury!). The shower was excellent and water pressure strong. The hotel is trying to be more sustainable by limiting housekeeping options, but we were still able to get our trash bins empty each day by putting them outside our doors, as well as receive new clean towels, robes, and toiletries each day.

The toilet appears to be on the older side as after flushing, it can take some time for the tank to refill and it was a bit noisy in doing so.